L2 Support Engineer: Banking IT & Apps

KRIS INFOTECH PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

KRIS INFOTECH PTE. LTD. seeks an experienced L2 Support professional for the Singapore branch.

The role focuses on responding to user queries with a service mindset, providing both technical and non-technical assistance, and maintaining professional communication with users, tech teams, and senior management. The candidate should balance IT skills with business soft skills, report incidents with impact analysis and workaround steps, and collaborate across internal and external teams to solve

Qualifications

• Tertiary degree in technology from a recognized institution.

Responsibilities

• Take initiative and act proactively.
• Respond to user queries with service mindset and resolve issues efficiently.
• Provide technical and non-technical support for the Singapore branch.
• Communicate clearly with users, technical teams and senior management.
• Report incidents with business impact and workaround details.

Skills

Customer service

Problem solving

Work under pressure

Cross-organizational collaboration

Proactive mindset

Education

Technology degree

ITIL Foundation (certification)

Microsoft Certifications / CompTIA A+ (optional)

Tools

ServiceNow

Jira

Azure DevOps

Job description

KRIS INFOTECH PTE. LTD. seeks an experienced L2 Support professional for the Singapore branch.

The role focuses on responding to user queries with a service mindset, providing both technical and non-technical assistance, and maintaining professional communication with users, tech teams, and senior management. The candidate should balance IT skills with business soft skills, report incidents with impact analysis and workaround steps, and collaborate across internal and external teams to solve