24/7 Application Support Engineer - Incident & On-Call

ELEC-PRO TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Training provided

Job summary

ELEC-PRO TECHNOLOGY PTE. LTD. in Singapore is seeking an Application Support Engineer to provide day-to-day operational and software maintenance support for assigned systems and applications.

You will monitor system health, respond to user issues, manage incidents, and coordinate with L2/L3 teams and vendors, with training provided. The role requires strong documentation and on-call readiness for critical incidents.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Experience in application support, system support, IT operations, helpdesk, or service desk support is preferred.
• Basic understanding of system/application monitoring, incident management, troubleshooting, and user support.
• Familiarity with ticketing or IT service management tools would be an advantage.
• Able to interpret basic system logs and error messages and perform initial troubleshooting.
• Good communication and coordination skills, particularly when working with users, technical teams, and vendors.
• Able to maintain clear operational and incident documentation.
• Willing and able to provide 24/7 on-call support for critical incidents when required.

Responsibilities

• Monitor system health, application alerts, logs, dashboards, and notifications.
• Perform routine system health checks and identify abnormalities or service disruptions.
• Serve as the first point of contact for users experiencing system or application issues.
• Log, categorize, prioritize, track, and follow up on incidents and service requests using the ticketing system.
• Perform basic troubleshooting and initial diagnosis based on established procedures and knowledge guides.
• Collect relevant information such as screenshots, logs, error messages, and user observations for technical investigation.
• Support common user requests, including system usage guidance, password resets, account unlocks, and basic account-related matters.
• Escalate unresolved or complex issues to L2/L3 support teams or external vendors and follow through until resolution.
• Coordinate with system owners, technical teams, maintenance vendors, and users during incidents and maintenance activities.
• Provide timely updates on incidents, system disruptions, and recovery status.
• Maintain accurate incident records, troubleshooting guides, operational procedures, and knowledge base documentation.
• Prepare routine system health, maintenance, incident, and monthly support reports.
• Participate in training and knowledge-transfer sessions to develop and maintain familiarity with the supported systems.
• Provide 24/7 on-call support for Severity 1 / Critical incidents when required, including incident coordination, recovery support, and post-incident follow-up.

Skills

Application support

IT operations

Helpdesk

Education

Diploma or Degree in Information Technology

Tools

ITSM tools

Job description

ELEC-PRO TECHNOLOGY PTE. LTD. in Singapore is seeking an Application Support Engineer to provide day-to-day operational and software maintenance support for assigned systems and applications.

You will monitor system health, respond to user issues, manage incidents, and coordinate with L2/L3 teams and vendors, with training provided. The role requires strong documentation and on-call readiness for critical incidents.