24/7 Service Desk Analyst (NOC) – Incident & SLA Expert

STAR CAREER CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A consulting firm is seeking an Assistant Engineer to join their 24/7 Service Desk in Singapore. This role involves being the main contact for users and vendors, monitoring enterprise networks, and resolving incidents. Ideal candidates will have a Higher NITEC in Information Technology and 1 to 2 years of experience, preferably in a Network Operations Centre environment. Strong customer service and communication skills are essential. Applications can be sent to [e-mail].

Qualifications

• 1 to 2 years of relevant working experience in IT.
• Prior experience in a Network Operations Centre (NOC) environment.

Responsibilities

• Act as the single point of contact for users and vendors.
• Monitor enterprise networks and server systems.
• Resolve and track incidents/service requests within agreed SLA.

Skills

Customer service skills

Communication skills

Education

Higher NITEC in Information Technology

Job description

A consulting firm is seeking an Assistant Engineer to join their 24/7 Service Desk in Singapore. This role involves being the main contact for users and vendors, monitoring enterprise networks, and resolving incidents. Ideal candidates will have a Higher NITEC in Information Technology and 1 to 2 years of experience, preferably in a Network Operations Centre environment. Strong customer service and communication skills are essential. Applications can be sent to [e-mail].