24/7 Production Support Engineer (SRE & Incident Management)

APAR TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

APAR TECHNOLOGIES PTE. LTD. is seeking a proactive IT operations specialist to provide 24x7 production support on a rotation. You will monitor batch jobs, manage incidents, and coordinate recovery with cross-functional teams to maintain system health and availability.

The role involves creating management reports, supporting automation initiatives, and sharing knowledge with new team members. Prior exposure to banking or financial services is advantageous, with training provided where needed.

Qualifications

• Diploma in IT or related field required.
• Experience in application support is an advantage.
• Knowledge of Linux/Solaris/AIX is an advantage.
• Banking/financial services knowledge is a plus.

Responsibilities

• Provide 24x7 production and IT operational support on rotation.
• Monitor and recover batch jobs and perform system health checks.
• Manage incidents, escalations and recovery coordination.
• Coordinate with relevant teams during critical issues.
• Maintain incident records and event logs.
• Review daily activities and ensure proper shift handovers.
• Coordinate disaster recovery testing activities.
• Prepare and analyse management reports.
• Support automation and SRE improvements.
• Conduct post-resolution follow-ups with teams.
• Conduct post-event reviews with platform teams.

Skills

SQL

Shell scripting

Job scheduling

Communication

Coordination

Problem solving

Education

Diploma in Information Technology

Job description

APAR TECHNOLOGIES PTE. LTD. is seeking a proactive IT operations specialist to provide 24x7 production support on a rotation. You will monitor batch jobs, manage incidents, and coordinate recovery with cross-functional teams to maintain system health and availability.

The role involves creating management reports, supporting automation initiatives, and sharing knowledge with new team members. Prior exposure to banking or financial services is advantageous, with training provided where needed.