24x7 Core Banking Production Support Engineer

Quesscorp Singapore Pte Ltd

Singapore

On-site

SGD 50,000 - 67,000

Full time

9 days ago

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Job summary

Quesscorp Singapore Pte Ltd is seeking an IT Production Support Associate to provide 24x7 support for Core Banking applications in Singapore. You will coordinate maintenance activities, manage releases, and liaise with peer teams, infrastructure, vendors, and security to ensure seamless operations.

You will handle production incidents within SLA, drive process improvements, and support ongoing service quality.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
2-3 years of experience in IT production support, preferably in banking or financial services.
Basic understanding of core banking and banking operations; Sunline Core Banking is a plus.
Experience with Unix/Linux and SQL.
Familiarity with ticketing and monitoring tools (Prometheus, Elasticsearch, Grafana).
Strong problem-solving and under pressure in a fast-paced environment.
Good communication and incident management knowledge.

Responsibilities

Provide 24x7 support on Core Banking applications.
Coordinate and support infrastructure maintenance activities.
Manage implementations of new application releases following release management best practices.
Collaborate with Peer Application Teams, Infrastructure, Vendors, Security and Change teams.
Manage Production issues and respond within SLA.
Enhance support processes to maintain/improve service level and quality.
Support night shifts, weekends and public holidays as required.