24/7 IT Production Support Engineer - AS/400 & Unix

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD. seeks a Production Support Analyst to manage incidents and provide on-site 24x7 support for Open Systems and AS/400 environments. You will log tickets, investigate issues, and ensure uptime against SLAs.

The role requires 2+ years in banking/financial services, strong SQL/Oracle skills, and familiarity with Splunk, Geneos and Control-M. Onsite shifts and proactive communication are essential.

Qualifications

• Bachelor’s Degree in Computer Science or a related field.
• Widely applicable industry experience in production support on Open Systems and/or AS/400.
• Strong support knowledge in banking/financial services domains including monitoring.
• Willingness to work in an onsite 24x7 shift.

Responsibilities

• Investigate production issues and respond based on production defect severity SLAs.
• Manage and respond to users in a timely manner.
• Log incident tickets for production issues and user queries.
• Follow up on defect and incident closure and meet incident closure KPI.
• Ensure system availability as per the agreed SLA.
• Ensure daily start of day and end of day execution for supported applications.
• Provide DR exercise support for supported applications.
• Support System Engineers on server patches and upgrades as applicable.
• Knowledge of 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor.
• Knowledge of Market Data and Geneos monitoring setup and dashboard configuration.
• Ensure incident and task documentation is updated for each production release.
• Be enthusiastic, proactive, and communicate clearly with a strong attention to detail.
• Resolve incidents quickly with workarounds using AS/400, mainframe, Unix shell or DB scripts.
• Strong skills in AS400, Linux/Unix shell scripting, MS SQL, Oracle, and BMC Control-M Scheduler.
• ITIL service operation understanding is a plus.

Skills

AS400

Unix shell

MS SQL

Oracle

Control-M

Splunk

Geneos

Mainframe

Market Data

SQL Monitor

Education

Bachelor’s Degree in Computer Science or related field

Hands-on production support on Open Systems/AS/400

Experience in Retail/Wholesale payments or related domains

Willingness for onsite 24x7 shift

Tools

Control-M Scheduler

Geneos Monitoring

Splunk

SQL Monitor

Job description

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD. seeks a Production Support Analyst to manage incidents and provide on-site 24x7 support for Open Systems and AS/400 environments. You will log tickets, investigate issues, and ensure uptime against SLAs.

The role requires 2+ years in banking/financial services, strong SQL/Oracle skills, and familiarity with Splunk, Geneos and Control-M. Onsite shifts and proactive communication are essential.