24/7 IT Support Engineer — Security Solutions

M.TECH PRODUCTS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a dedicated technical support professional. The role requires providing support through multiple channels and diagnosing technical issues while working in a collaborative team. Ideal candidates are Singaporeans with relevant IT diplomas or higher, with a passion for continuous learning in the IT security industry. Strong communication skills in English are essential for effective client interaction.

Qualifications

• Fresh graduates with Higher Nitec or diploma are welcome.
• Experience with networking or cybersecurity solutions deployment is preferred.
• Proficiency in English and strong communication skills, particularly over the phone and with email.

Responsibilities

• Provide technical support to customers via various channels.
• Diagnose faults and troubleshoot technical issues.
• Coordinate with Technical Support team and product vendor for unresolved issues.

Skills

Technical support

Communication skills

Troubleshooting

Networking

Cybersecurity

Collaborative teamwork

Education

Higher Nitec or diploma in IT or relevant discipline

Job description

A leading technology solutions provider in Singapore is seeking a dedicated technical support professional. The role requires providing support through multiple channels and diagnosing technical issues while working in a collaborative team. Ideal candidates are Singaporeans with relevant IT diplomas or higher, with a passion for continuous learning in the IT security industry. Strong communication skills in English are essential for effective client interaction.