12-month contract - eChannels Service Centre Officer (Private bank)

GMP Technologies; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A prominent financial services company in Singapore is seeking an eChannels Service Centre Officer for a 12-month contract. This role involves being the first contact for clients on the Bank's Digital Platform, analyzing client inquiries, and collaborating with colleagues for support. Candidates should have a degree and at least one year of banking experience, with strong communication skills and the ability to work under pressure. The position offers a hybrid working arrangement, making it essential to have excellent teamwork and problem-solving abilities.

Qualifications

• At least 1 year of related banking working experience.
• Previous experience in client service or call centre is preferred.
• Good understanding of Banking and financial products.

Responsibilities

• First Contact for clients regarding the Bank’s Digital Platform.
• Analyse and handle client enquiries, collaborate with colleagues for support.
• Document and maintain client requests in the Bank’s ticketing tool.

Skills

Communication talent

Meticulous working style

Good analytical and problem solving ability

Education

Degree

Job description

About the job 12-month contract - eChannels Service Centre Officer (Private bank)

• First Contact for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.
• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.
• Maintain the knowledge database of the E-Channel Service Center.
• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
• Support any ad-hoc tasks / requests as assigned from time to time.
• Provide support as a team also for Hong Kong Public Holidays.

REQUIREMENTS

• Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style
• Meticulous and efficient working style
• Ability to work under pressure
• Able to work with minimal supervision and a team player

• Proactive, hands‑on and solutions‑oriented
• Good analytical and problem solving ability
• Degree with at least 1 year of related banking working experience
• Previous experience in client service or call centre is preferred
• Good understanding of Banking and financial products

Location: East

Working hours: Hybrid – 2 WFH / 3 WIO

9am – 6pm

Please state your availability, current and expected salary in the resume.

Tel: [phone]

WA: 8755‑5290

We regret that only shortlisted candidates will be notified.