1 Year Contract AVP, Client Service Manager/ARM (Corporate Banking) #BLM

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is hiring a candidate to manage client relationships for senior regional clients in banking services. The role includes resolving critical issues, conducting service reviews, and implementing process improvements. The ideal candidate must have strong stakeholder management skills and knowledge of cash management products. Interested individuals should apply via email to Lynn Mak Ling Ling.

Qualifications

• Strong experience managing relationships with senior stakeholders.
• Understanding of cash management products and market practices.

Responsibilities

• Act as first point of escalation for senior regional clients.
• Drive timely resolution of critical issues.
• Monitor recurring issues and implement process improvements.
• Manage regional client queries on banking services.
• Liaise with country teams for unified client communications.
• Design tailored solutions and identify cross-selling opportunities.
• Conduct regional service review meetings.
• Gather client feedback and track follow-up actions.

Skills

Client relationship management

Stakeholder management

Cash management knowledge

Job description

Singapore | Posted: Dec 18, 2025

Job Responsibilities

• Act as first point of escalation for senior regional clients on service, operational, and transactional matters
• Drive timely resolution of critical issues by coordinating with internal teams across operations, technology, product, and compliance
• Monitor recurring issues, conduct root cause analysis, and implement process improvements
• Manage regional client queries on banking services, cash management, and operational processes with clear and consistent communication
• Liaise with country teams to deliver aligned, unified regional responses and client communications
• Design tailored solutions and identify cross selling opportunities across Transaction Banking, liquidity, and FX
• Conduct regional service review meetings and prepare performance metrics, service levels, issue logs, and transaction trends
• Gather client feedback, document outcomes, track commitments, and ensure follow up actions are executed

Job Requirements

• Strong client relationship and senior stakeholder management
• Knowledge of cash management products and market practices

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)

[e-mail]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.