Technical Support Engineer

LumenRadio AB; Göteborgs kommun; On-site; SEK 329,199 - 493,799; Full time

Benefits offered by this job

Job security through agreements and insurance

Yearly health allowance

Yearly personal development allowance

Free gym access

Flexible working hours

Coffee Club and other social activities

Job summary

LumenRadio AB is seeking a Technical Support Engineer in Gothenburg. In this role, you will provide post-sales support for DALI lighting control solutions and collaborate with customers to resolve issues.

You must have strong customer support skills and hands-on experience with lighting installations. The position supports your personal development and offers various benefits like a health allowance and flexible working hours.

Qualifications

• Strong customer support skills and able to resolve issues until completion.
• Hands-on experience in configuration of lighting installations.
• Experience with DALI, Modbus, BACnet protocols is a plus.

Responsibilities

• Provide post-sales technical support for lighting control solutions.
• Collaborate with customers, distributors, and development teams.
• Contribute to improving support flows and documentation.

Skills

Customer support skills

Troubleshooting lighting installations

Experience with DALI, Modbus, BACnet

Fluent in English

Fluent in Swedish

Job description

We are looking for a Technical Support Engineer to join the team, supporting our DALI lighting control solutions, and building automation products, W‑Modbus and W‑BACnet.

In this role, you will take ownership of post‑sales technical support, working closely with customers such as lighting designers, installers, electricians, and system integrators.

You will operate mainly as a 2nd – 3rd line support function, collaborating with distributors and internal development teams to troubleshoot and resolve issues, often related to configuration, system setup, and interoperability. The role may also include handling RMA cases and supporting more complex investigations, occasionally on‑site.

In addition to day‑to‑day support, you will contribute to improving support flows, documentation, and product quality by providing structured feedback and technical insights to product management and development. You will play an important role in strengthening the link between customer needs and our product organization.

The position is primarily based at the office in Gothenburg, with travels approximately 5–7 times per year for trade shows or visiting customers around the world.

About you

• Strong customer support skills; comfortable guiding customers, identifying root cause, and taking ownership until the problem is resolved
• Hands‑on experience in configuration and troubleshooting lighting installations and/or building control systems, preferably as an installer or electrician
• Experience with DALI, Modbus, BACnet, or similar protocols
• A hands‑on, curious mindset with interest in electronics (e.g. Arduino, soldering) as well as experience supporting electronics manufacturers or hardware integration projects is a plus
• Fluent in English and Swedish, both written and spoken

Diversity and culture

We warmly welcome and encourage job applications from people of all backgrounds and genders.

Our Benefits

• We offer good job security through agreements and insurance, paid parental leave, holiday leave, and attractive pension plans
• Yearly health allowance – For your physical activity and well‑being
• Yearly personal development allowance – For your brain and creativity
• Free access to the gym in the same building
• Flexible working hours
• Not to mention our Coffee Club, Multipath Running Club, Crafts Club, and much more

More information

This is a full‑time position at our Head Office in Gothenburg. In this role, you will report to Erik Abrahamsson, Engineering Manager, and responsible recruiter is Nelly Bertilsson. For any questions, please don't hesitate to contact [e-mail].