Technical Support Specialist - Sweden

Luminator Technology Group; Göteborgs kommun; Hybrid; SEK 360,000 - 480,000; Full time

Benefits offered by this job

Wellness allowance

Hybrid work options

LinkedIn Learning access

Regular team events

Job summary

Luminator Technology Group is seeking a Technical Support Specialist to assist internal and external customers during troubleshooting and data programming based on requests. You will support integration of new systems and act as the first contact in aftersales, handling inquiries via phone, email, or portal.

Responsibilities include organizing the support desk, documenting processes, configuring products for orders, and contributing to process improvements.

Qualifications

• Technical education in electronics or IT.
• Bus workshop apprenticeship is an advantage.
• Minimum 2 years' after-sales experience in a technical environment.
• Structured, hands-on, customer-focused approach.
• Knowledge of IT infrastructure, MS Office, CRM, and ticketing systems.
• Customer support experience by phone in English and Swedish.
• Understanding of networks, data types, and system communication (RS232, RS485, Ethernet).
• Knowledge of XML, CSV, and BAT files.
• Strong communication, organization, and multitasking skills.
• Proactive, patient, resilient team player.

Responsibilities

• First point of contact for customers during Aftersales phase (PLM Phase 7).
• Support via phone, mail or Customer portal during support office times or per SLA.
• Provide solutions for technical issues with Luminator products.
• Organize Support desk with Luminator ticketing system.
• Write and manage Customer Service documentation.
• Provide consistent configuration setup for products in customer orders.
• Remote support.
• Contribute to process improvements and standardization.

Skills

Communication skills

IT infrastructure knowledge

MS Office

CRM systems

Ticketing systems

Networking concepts

XML/CSV/BAT files

Documentation writing

Bilingual English/Swedish support

Customer support experience

Education

Technical education (electronics/IT)

Bus workshop apprenticeship (advantage)

Job description

Luminator Technology Group is the preferred global provider of high quality transportation solutions. Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision‑making in transit systems. (www.luminator.com)

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are currently looking for Technical Support Specialist who will support internal and external customers during trouble shooting, program of customer data based on requests / requirements, support customers during integration process of new systems.

What you will do:

• First Point of contact for customers during Aftersales phase (PLM Phase 7)
• Support over phone, mail or Customer portal (Or any other channel) during customer support office times, or by separate agreement (SLA) by customers
• Solutions for customers for their technical issues with Luminator Products
• Organize Support desk with Luminator provided Ticketing system
• Writing and managing of Customer Service of documentation
• Providing consistent configuration set up for products in customer orders
• Remote Support
• Self-motivated, providing feedback and be challenging to improve organization
• in operational work
• Contribute to process improvements, standardization, and automation
• initiatives.

What we are looking for:

• Technical education, preferably in electronics or IT.
• Bus workshop apprenticeship is an advantage.
• Minimum 2 years' after-sales experience in a technical environment.
• Structured, hands‑on, customer‑focused approach.
• Knowledge of IT infrastructure, MS Office, CRM, and ticketing systems.
• Customer support experience by phone in English and Swedish.
• Understanding of networks, data types, and system communication, including RS232, RS485, and Ethernet.
• Knowledge of XML, CSV, and BAT files.
• Strong communication, organization, and multitasking skills.
• Proactive, patient, resilient team player.

What's there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Wellness allowance
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It looks like the next step in your career, doesn't it?

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

By applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.