Global Support Technician

Laveer Engineering; Västerås kommun; On-site; SEK 468,720 - 558,000; Full time

Benefits offered by this job

Wellness Allowance

Flexible pay opportunities

Occupational pension (ITP)

Employee Assistance Program

Employee Referral Program

Job summary

Westinghouse Electric Company is looking for an experienced IT Support Technician in Västerås, Sweden. You will play a crucial role in supporting IT operations, troubleshooting technical issues, and managing VIP support requests.

The ideal candidate will have a higher education in IT, at least one year of IT support experience, and proficiency in Swedish and English. Join us for a challenging role in a high-tech environment with great opportunities for career growth.

Competitive benefits and a supportive work culture await you.

Qualifications

• Minimum of one year of experience in an IT environment.
• Experience from a manufacturing environment.
• Driver license (Swedish B license) required.

Responsibilities

• Troubleshoot technical issues and deliver support.
• Manage VIP support requests efficiently.
• Document ticket management and troubleshooting solutions.

Skills

IT Support

Troubleshooting

ITIL methodologies

Windows environments

Networking concepts

Professional proficiency in Swedish and English

Education

Higher education in IT or equivalent

Job description

Requisition Number: 29466
Company: W Electric Sweden AB
Location: Västerås, SE
At Westinghouse Electric Company, we are pioneers in nuclear technology and our technology is the basis for nearly half of the world's commercial nuclear power plants in operation. Today, we are also building several new reactors that contribute to more fossil‑free energy. Globally, we have over 10,000 employees in 19 countries, of which 1,000 are at our Swedish workplaces in Västerås and Täby. Our Swedish operations were founded in 1969 and supply nuclear fuel as well as products and services in automation, maintenance, testing and decommissioning for customers around the world. Read more about us: www.westinghousenuclear.com

About The Role

Welcome to our IT department, comprising approximately 35 professionals dedicated to managing ServiceDesk operations, applications, and infrastructure. Our team is committed to ensuring consistent IT availability and optimal functionality for the business. We are currently seeking an experienced IT Support Technician to join our Site Support team. You will report to the ISD Global Regional Lead - North Region. You will work exclusively on‑site located at Bränslegatan, Västerås.

Main Responsibilities

• Troubleshoot technical issues and deliver support, remote and on‑site support.
• Manage VIP support requests, maintaining a high standard of efficiency.
• Operate within the Service Management system, resolving tickets.
• Document ticket management, troubleshooting methods, and solutions.
• Maintain knowledge base articles for both end‑users and IT staff. Ensure inventory records are up to date.
• Offer support for hardware and software, including printers, conference room technology, and shared resources.
• Be the site support IT representative in internal projects.
• Configure computers, phones, and other hardware.

Qualifications

• Higher education in IT or equivalent professional experience
• Minimum of one year of experience/support in an IT environment
• Experience from a manufacturing environment
• Experience providing IT support within large organizations
• Familiarity with ITIL methodologies and proficiency with ITSM tools
• Knowledge in Windows environments and basic networking concepts
• Competence in hardware troubleshooting
• Professional proficiency in Swedish and English, both spoken and written
• Driver license (Swedish B license)

Welcome with your application

Please include CV and cover letter. We interview candidates on a continuous basis, so please send in your application as soon as possible! We carry out security clearance as part of the recruitment process. For more information about the role, please contact the hiring manager Emil Wiklund at [e-mail].

Union Agreement

This role belongs to the union agreement Teknikavtalet.

Union Representatives

• Akademikerförening på Westinghouse (AFW): Anna Lundgren, [phone], [e-mail]
• Unionen: Maria Gunnarsson, [phone], [e-mail]
• IF Metall: Zlatko Grbic, [phone], [e-mail]

We offer

At Westinghouse, we offer an inspiring work environment in a high‑tech industry. You will be a part of a network of global experts from several different areas and we offer great opportunities for competence development and career growth, both in Sweden and abroad. As a member of our team, you will work together with engaged colleagues and be part of an environment that is both challenging and supportive. Many of our positions are based in activity‑based environments which enables a flexible workplace. At Westinghouse, we have a strong safety culture. Westinghouse is an employer that treats everyone equally.

Benefits

• Wellness Allowance
• Flexible pay opportunities via our Benefit portal
• Work hour reduction (ATF) and occupational pension (ITP)
• ASB Insurance: compensation for the cost of health care, dental care hearing aids, glasses and more
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• Employee Referral Program, potential for employees to earn a monetary award for referring other qualified candidates to Westinghouse

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Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

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