Technical Support Engineer

Talurit; Göteborgs kommun; Hybrid; SEK 420,000 - 480,000; Full time

Job summary

Talurit AB in Gothenburg Sweden is seeking a Technical Support Engineer to strengthen our After Sales organization. You will act as a primary contact for customers after delivery, handling technical questions, service needs and support cases with ownership and urgency, both remotely and on-site when required.

You will collaborate with Sales, Engineering, Production and Logistics to ensure high service levels and continuous improvement, driving cases forward until resolution and documenting

Qualifications

• Experience in customer support, technical support or similar role.
• Strong service mindset and ability to act with a clear sense of urgency.
• Good technical understanding within mechanics and basic electronics.
• Ability to understand technical products and explain solutions in a clear way.
• Structured and able to manage multiple ongoing cases.
• Strong communication skills and a professional approach towards customers.

Responsibilities

• Handle technical support cases with a high level of responsiveness and follow-through.
• Troubleshoot issues and guide customers towards clear and practical solutions.
• Provide support both remotely and on-site when required.
• Document, track and follow up cases to ensure closure and customer satisfaction.
• Coordinate internally to resolve more complex technical issues.
• Contribute to improving processes, ways of working and customer experience.

Skills

Customer support

Service mindset

Technical understanding (mechanics)

Explain technical solutions

Case management

Communication skills

Job description

Technical Support Engineer – After Sales, to Talurit AB in Gothenburg Sweden

Permanent position – Open for application now

What Talurit does

We develop, manufacture, and maintain high-quality mechanical splicing systems used by fabricators worldwide, with facilities in Germany, Sweden, and the UK, all ISO 9001 certified.

We’re a focused, international manufacturing company that takes quality seriously and invests in the people who make it happen.

Role Description

We are looking for a Technical Support Engineer to strengthen our After Sales organization in Gothenburg.

In this role, you will act as a key contact towards our customers after delivery, handling technical questions, service needs and support cases with a clear sense of ownership and urgency.

The role combines technical support with practical service work. You will work both in-house and in the field, supporting customers directly when needed. You are expected to take responsibility for driving cases forward and ensuring that issues are resolved efficiently.

You will work closely with Sales, Engineering, Production and Logistics to secure a high level of service and continuous improvement.

Key Responsibilities

• Handle technical support cases with a high level of responsiveness and follow-through
• Troubleshoot issues and guide customers towards clear and practical solutions
• Provide support both remotely and on-site when required
• Document, track and follow up cases to ensure closure and customer satisfaction
• Coordinate internally to resolve more complex technical issues
• Contribute to improving processes, ways of working and customer experience

Qualifications

• Experience in customer support, technical support or similar role
• Strong service mindset and ability to act with a clear sense of urgency
• Good technical understanding within mechanics and basic electronics
• Ability to understand technical products and explain solutions in a clear way
• Structured and able to manage multiple ongoing cases
• Strong communication skills and a professional approach towards customers

Additional Requirements

• Fluent in English and Swedish
• Comfortable working on-site in Gothenburg
• Ability to collaborate in an international environment

Who you are

You are service-minded, proactive and take ownership of your work.

You understand the importance of fast response and clear communication, and you are comfortable handling customers in both simple and more complex technical situations.

Founded in 1948, Talurit AB is the parent company of the Talurit Group and an early pioneer in mechanical splicing of wire rope. With subsidiaries in Germany, the UK, China, the USA, the UAE, and Singapore, and a global network of distributors, we serve customers worldwide.

Talurit Group develops, manufactures, markets, and supports high-quality components, equipment, and systems for the production of specialized lifting gear – targeted at rigging shops, OEMs, and resellers across the globe. Our strong market position is built on our in‑house design, product development, manufacturing, and distribution capabilities. With a complete product range and deep technical know-how, we deliver reliable, tailor‑made solutions for our customers.