Global Third Line Support Engineer

Ascom; Göteborgs kommun; On-site; SEK 484,757 - 700,204; Full time

Benefits offered by this job

A global and innovative work environment

Opportunities to work with advanced technology

Collaborative culture focused on knowledge sharing

Job summary

Ascom in Gothenburg is seeking a Global Third Line Support Engineer to provide expert-level support and troubleshoot complex technical incidents. In this role, you will handle escalated cases and collaborate closely with both customers and internal teams to ensure seamless operations.

The ideal candidate will have extensive experience in IT systems, strong analytical skills, and a degree in IT or Engineering. Join Ascom to help deliver data solutions that greatly impact healthcare and other critical sectors.

Qualifications

• Strong knowledge of Windows Server environments and enterprise networks.
• Experience in troubleshooting complex IT systems, integrations, and infrastructure.

Responsibilities

• Troubleshoot and resolve escalated technical incidents and service requests.
• Provide expert-level support for Ascom products and solutions.
• Collaborate with internal teams and customers to identify and implement solutions.

Skills

Strong technical expertise

Problem-solving mindset

Strong troubleshooting and analytical skills

Customer-oriented mindset

Ability to work independently

Education

Degree in IT, Engineering, or equivalent experience

Tools

Windows Server environments

ITIL certification

Virtualization

Networking (TCP/IP, routing, switching, wireless)

Job description

We Bring data to life.

At Ascom, we are committed to building technology that makes a real difference. Our solutions enable critical decision-making in healthcare and other demanding environments. Every second, our systems generate valuable data, and we ensure it reaches the right people at the right time.

We are now looking for a Global Third Line Support Engineer to join our team in Gothenburg.

As a Global Third Line Support Engineer, you will act as a technical expert within our support organization. You will handle complex escalated cases, working closely with customers and internal teams to ensure high-quality support and continuous improvement of our solutions. You will play a key role in maintaining system stability, solving advanced technical issues, and supporting both local and global service teams.

Key responsibilities

• Troubleshoot and resolve escalated technical incidents and service requests
• Provide expert-level support for Ascom products and solutions
• Collaborate with internal teams and customers to identify and implement solutions
• Perform investigation, fault analysis and root‑cause identification
• Ensure accurate documentation and traceability of all cases
• Support system maintenance, testing, and improvement activities
• Contribute to high‑quality customer service and efficient issue resolution
• Participate in after‑hours/on‑call support when required

Your profile

We are looking for someone with strong technical expertise and a problem‑solving mindset who thrives in a dynamic and customer‑focused environment.

Required qualifications

• Degree in IT, Engineering, or equivalent experience
• Strong knowledge of Windows Server environments and enterprise networks
• Experience in troubleshooting complex IT systems, integrations, and infrastructure
• Understanding of networking (TCP/IP, routing, switching, wireless)
• Experience with virtualization, databases, and system integration

Experience & Key Competencies

• Several years of experience in a technical support or system engineering role
• Experience working with complex system environments and customer‑facing support
• Strong troubleshooting and analytical skills
• Ability to work independently and manage complex issues
• Customer‑oriented mindset with excellent communication skills
• Ability to collaborate across teams and influence without formal authority
• Calm and structured approach under pressure

Preferred

• ITIL certification
• Experience in healthcare, telecom, or mission‑critical environments

What we offer

• A global and innovative work environment
• Opportunities to work with advanced technology and critical systems
• A collaborative culture focused on knowledge sharing and development
• The chance to make a real impact in healthcare and other vital sectors

Join us!

At Ascom, you will be part of a company where your work truly matters, helping deliver information that improves safety, efficiency, and outcomes. Apply today and be part of our journey to bring data to life.