Strategic Order & Customer Operations Specialist

BlackBerry Inc.

Nyköpings kommun

Hybrid

SEK 420,000 - 560,000

Full time

9 days ago

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Job summary

ABB in Nyköping is seeking a Customer Operations Specialist to keep orders, payments, and case resolution flowing smoothly in a hybrid role. You will coordinate with multiple teams, analyze data, and improve order processes while ensuring excellent service for customers.

The role requires 2–3 years in Customer Operations, strong ownership, and proficiency in SAP. Swedish and English fluency are essential; Salesforce is a bonus. This is a hybrid position based in Sweden.

Qualifications

2–3 years working in Customer Operations or Customer Services (order handling, customer communication, delivery monitoring).
Proactive ownership of problems with strong multitasking and self-management.
Experience coordinating across teams at ABB or similar companies.
Solid knowledge of SAP and understanding of electronic order flows.
Fluent in Swedish and English.

Responsibilities

Take ownership of customer issues – from orders and technical support to payment and claims, and see them through to resolution.
Collaborate with other functions to handle order changes, expediting, tracking, credit management, and account management.
Work with SAP and electronic order systems, spotting ways to make processes better.
Analyze data and metrics to forecast and optimize our operations.
Keep meticulous records and make smart decisions within your area.