Strategic Client Renewal & Growth Specialist

Dow Jones; Stockholms kommun; On-site; SEK 525,000 - 625,000; Full time

Benefits offered by this job

Comprehensive Insurance Plans

Paid Time Off

Family Care Benefits

Access to Dow Jones Products

Subscription Discounts

Employee Referral Program

Employee Well‑being Support & Fitness

Financial Health Programs

Cybersecurity Protection

Job summary

Dow Jones in Sweden is seeking a Client Engagement Specialist to manage renewal activities for a defined set of strategic accounts. You will safeguard contract revenue by coordinating renewal plans, pricing, and invoicing while supporting new sales within these accounts.

You will build knowledge of each client, monitor high-risk renewals, and collaborate with internal teams to ensure training and product utilization. Excellent communication and project management are a must.

Qualifications

• Atleast 3 years of proven success in customer engagement or sales.
• Exceptional written and verbal communication skills.
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced environment.
• Excellent project management and organizational skills with a keen attention to detail.
• Proficient in Microsoft Office suite and Google Drive.

Responsibilities

• Own retention strategy for assigned Strategic accounts by building and executing a renewal plan.
• Proactively provide a monthly report to manager highlighting high risk renewal accounts with strategy to turnaround.
• Ensure appropriate levels of customer training and product utilization with internal teams.
• Oversee the renewal lifecycle from pricing, contracting, to invoicing and client support.
• Support new sales into existing accounts to maximize customer ROI with Dow Jones.

Skills

Customer engagement

Communication skills

Multi-tasking

Project management

Time management

MS Office

Google Drive

Job description

Dow Jones in Sweden is seeking a Client Engagement Specialist to manage renewal activities for a defined set of strategic accounts. You will safeguard contract revenue by coordinating renewal plans, pricing, and invoicing while supporting new sales within these accounts.

You will build knowledge of each client, monitor high-risk renewals, and collaborate with internal teams to ensure training and product utilization. Excellent communication and project management are a must.