Senior Renewal Account Manager

ServiceNow; Stockholms kommun; Hybrid; SEK 1.000.000 - 1.500.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Equity

Healthcare

PTO

Retirement plan

Learning budget

Parental leave

Wellness programs

Visa/relocation assistance

Remote flexibility

Stipends

Bonus/commission

Paid holidays

Zusammenfassung

ServiceNow is seeking a Senior Renewal Account Manager to partner with Sales and drive renewal strategy across a complex enterprise territory. You will lead negotiations on renewal contracts, manage customer relationships, and deliver forecasts on renewal business to leadership.

The ideal candidate has 10+ years in renewal or customer success, with deep SaaS enterprise experience and fluent Swedish and English.

Qualifikationen

• 10+ years in Renewal Account Management or Customer Success.
• Experience managing retention and adoption of a SaaS product for complex accounts/territories.
• Experience with the contract renewal process.
• Strong customer management across sales, account management, and customer service.
• Fluent Swedish and English.

Aufgaben

• Negotiate renewal contracts for assigned accounts.
• Manage customer relationships and forecast renewal pipeline.
• Collaborate with Customer Success to promote product adoption and retention.
• Partner with Sales to drive renewal strategy.
• Provide regular and accurate renewal forecasts to management.

Kenntnisse

Renewal AM

Customer Success

Contract Renewal

Relationship Building

Sales & Account Mgmt

Process Improvement

Quota Achievement

SaaS Enterprise

Swedish Fluent

English Fluent

Jobbeschreibung

Role Overview

The Senior Renewal Account Manager will partner with Sales to drive renewal strategy and manage renewal process across account territory. They will take a lead role in negotiating all facets of renewal contracts, manage a complex territory/group of accounts, and provide regular and accurate forecasts on renewal business to management.

What You Will Do

The main day-to-day responsibilities include negotiating renewal contracts, managing customer relationships, and providing forecasts on renewal business. The Senior Renewal Account Manager will also work with the Customer Success organization to promote customer product adoption and high use.

Why It Might Be a Fit

To be successful in this role, you will need experience in leveraging AI into work processes, critical thinking skills, and experience in customer retention and adoption of a SaaS product. You will also need excellent customer management skills, personal initiative, and a strong work ethic.

Requirements

• 10+ years demonstrated success in a Renewal Account Management or Customer Success capacity
• Experience managing customer retention and adoption of a SaaS product for complex accounts/territories
• Experience with the contract renewal process
• Experience building relationships with peers and partners
• Excellent customer management skills; including sales, account management, and customer service
• Personal initiative to identify areas of process improvement and efficiency
• Strong work ethic and quota achievement
• Deep expertise with a SaaS model focused on enterprise software preferred
• Fluent Swedish and English

Benefits

• Competitive salary
• Equity
• Healthcare
• PTO
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays