Senior Renewal Strategist, SaaS | Remote
ServiceNow
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Benefits offered by this job
Job summary
ServiceNow is seeking a Senior Renewal Account Manager to partner with Sales and drive renewal strategy across a complex enterprise territory. You will lead negotiations on renewal contracts, manage customer relationships, and deliver forecasts on renewal business to leadership.
The ideal candidate has 10+ years in renewal or customer success, with deep SaaS enterprise experience and fluent Swedish and English.
Qualifications
- 10+ years in Renewal Account Management or Customer Success.
- Experience managing retention and adoption of a SaaS product for complex accounts/territories.
- Experience with the contract renewal process.
- Strong customer management across sales, account management, and customer service.
- Fluent Swedish and English.
Responsibilities
- Negotiate renewal contracts for assigned accounts.
- Manage customer relationships and forecast renewal pipeline.
- Collaborate with Customer Success to promote product adoption and retention.
- Partner with Sales to drive renewal strategy.
- Provide regular and accurate renewal forecasts to management.
Skills
Job description
ServiceNow is seeking a Senior Renewal Account Manager to partner with Sales and drive renewal strategy across a complex enterprise territory. You will lead negotiations on renewal contracts, manage customer relationships, and deliver forecasts on renewal business to leadership.
The ideal candidate has 10+ years in renewal or customer success, with deep SaaS enterprise experience and fluent Swedish and English.
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