Senior Renewal Account Leader, SaaS & Licensing

Servicenow; Stockholms kommun; Hybrid; SEK 75,000 - 95,000; Full time

Job summary

ServiceNow is seeking an experienced professional in Stockholms län, Sweden to manage renewal strategies and processes. The role focuses on customer success by negotiating contract renewals, enhancing relationships, and maximizing contract value.

The ideal candidate will have over 10 years in account management, particularly within SaaS environments, demonstrating a strong ability to drive customer retention and adoption. This position blends strategic negotiation and proactive account management to ensure client satisfaction and value.

Qualifications

• 10+ years of experience in Renewal Account Management or Customer Success.
• Expertise in managing SaaS customer retention and adoption.
• Ability to negotiate contract renewals effectively.

Responsibilities

• Partner with Sales to manage renewal processes.
• Lead negotiation strategies to maximize contract value.
• Provide forecasts on renewal business.

Skills

AI integration

Account Management

Customer Success

Contract negotiation

Customer retention

SaaS product management

Job description

ServiceNow is seeking an experienced professional in Stockholms län, Sweden to manage renewal strategies and processes. The role focuses on customer success by negotiating contract renewals, enhancing relationships, and maximizing contract value.

The ideal candidate will have over 10 years in account management, particularly within SaaS environments, demonstrating a strong ability to drive customer retention and adoption. This position blends strategic negotiation and proactive account management to ensure client satisfaction and value.