Senior Renewal Account Manager – AI-Driven SaaS (EMEA)

ServiceNow; Solna kommun; Hybrid; SEK 800,000 - 1,200,000; Full time

Job summary

ServiceNow is seeking a Renewal Account Manager to partner with Sales, manage renewal processes across an account territory, and negotiate contracts to maximize value while maintaining strong customer relationships.

You will act as the licensing expert, build health metrics, forecast renewal revenue, mentor junior reps, and collaborate with Customer Success to drive adoption. Fluent Swedish and English required.

Qualifications

• 10+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Experience managing customer retention and adoption of a SaaS product for complex accounts/territories.
• Experience with the contract renewal process.
• Fluent Swedish and English.
• Strong customer management skills; including sales, account management, and customer service.

Responsibilities

• Partner with Sales to drive renewal strategy and manage renewal process across account territory.
• Take a lead role in negotiating all facets of renewal contracts - develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship.
• Manage a complex territory/group of accounts to identify customer needs. Demonstrate account management capabilities to bring renewal to closure.
• Be an expert in ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
• Establish deeper customer health metrics to identify risk and guide risk mitigation strategies with the team.
• Provide regular and accurate forecasts on renewal business to management, anticipating risk factors.
• Create a rhythm around customers for multi-year contracts.
• Work with our Customer Success organization to promote customer product adoption and high use.
• Help increase sales enablement efforts regarding renewals topics.
• Mentor more junior or new-to-role reps to help them be successful in Renewal.
• Partner with Renewal Managers on driving programs to improve the effectiveness of the team and region.

Skills

AI in workflows

Renewal account management

SaaS enterprise software

Swedish and English fluency

Job description

ServiceNow is seeking a Renewal Account Manager to partner with Sales, manage renewal processes across an account territory, and negotiate contracts to maximize value while maintaining strong customer relationships.

You will act as the licensing expert, build health metrics, forecast renewal revenue, mentor junior reps, and collaborate with Customer Success to drive adoption. Fluent Swedish and English required.