Software Implementation Lead & Service Project Coordinator

Mettler--toledo-2; Stockholms kommun; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Pension ITP1/ITP2

Collective agreement

Benifex benefit portal

Business travel insurance

Global travel opportunities

Job summary

METTLER TOLEDO is seeking a Service Software Specialist & Project Coordinator to deliver software solutions and manage service projects across multiple business areas. You will coordinate installations, provide technical support, and train customers while collaborating with sales, planning, and product teams to ensure successful deployments and a superior customer experience.

The role requires a strong technical background, excellent communication, and the ability to manage multiple

Qualifications

• Post-secondary education in Information Technology, Engineering, Software Systems, or a related field.
• Experience with software installation, configuration, troubleshooting, and technical support.
• Strong understanding of IT environments and software deployment processes.
• Experience coordinating projects, technical implementations, or customer installations.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work independently while collaborating effectively across teams.
• Fluent in English and at least one Nordic language.
• Valid Category B driver's license.
• Project management experience or certification is considered an advantage.

Responsibilities

• Lead and coordinate software implementation projects, installations, and service activities.
• Install, configure, test, and commission software solutions both remotely and on customer sites.
• Act as the primary contact for software-related technical support and service issues.
• Collaborate with customers and internal stakeholders to define project requirements, timelines, and deliverables.
• Ensure all technical, operational, and IT prerequisites are in place before project execution.
• Coordinate software upgrades, updates, migrations, and incident resolution activities.
• Support sales teams with technical expertise and customer-specific software requirements.
• Deliver user training and provide guidance to customers and internal teams when required.
• Maintain project documentation and contribute to continuous improvement of service delivery processes.

Skills

Software installation

Configuration

Troubleshooting

Technical support

IT environments

Software deployment

Project coordination

Customer installations

Communication

Problem solving

Driver's license

Project management

Education

Information Technology

Engineering

Software Systems

Job description

METTLER TOLEDO is seeking a Service Software Specialist & Project Coordinator to deliver software solutions and manage service projects across multiple business areas. You will coordinate installations, provide technical support, and train customers while collaborating with sales, planning, and product teams to ensure successful deployments and a superior customer experience.

The role requires a strong technical background, excellent communication, and the ability to manage multiple