Service Coordinator - Norwegian Speaking Scheduler in Stockholm

Mettler-Toledo International, Inc; Stockholms län; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Collective agreement

Pension plan

Wellness allowance

Edenred lunch benefit

Job summary

METTLER TOLEDO is seeking a Service Coordinator to support the Nordic Service Organization. You will schedule technicians for urgent service visits, preventive maintenance, and product installations across Denmark, Sweden and Norway, while managing work orders in Salesforce to ensure efficient planning.

Daily communication with customers, technicians, and internal stakeholders will be essential. You will be part of a 10‑person Scheduling & Dispatch team and contribute to the broader Service Back

Qualifications

• Fluency in Swedish and English, spoken and written.
• Upper secondary education (gymnasieexamen).
• Knowledge/experience of LEAN methodology.

Responsibilities

• Schedule technicians for urgent service visits, preventive maintenance and product installations at customers' sites in the Nordic region.
• Manage work orders in Salesforce and ensure efficient, optimized planning.
• Locate available technicians quickly within optimal travel distance and with the right skills.
• Maintain daily communication with customers, technicians and internal stakeholders by phone and email.
• Be part of the Scheduling & Dispatch team and the Service Back Office, contributing to process improvements.

Skills

Fluency in Swedish and English

Education

Upper secondary education (gymnasieexamen)

Tools

Salesforce

Job description

As a Service Coordinator at METTLER TOLEDO, you will play a key role in the Nordic Service Organization. Your main responsibilities include scheduling technicians for urgent service visits, preventive maintenance, and product installations at our customers’ sites in Denmark, Sweden and Norway.

You will manage work orders in Salesforce and ensure efficient and optimized planning. A work order can e.g. involve a critical production stoppage, and your task is to quickly locate an available technician within optimal travel distance and with the right skills for the job.

There will be periods of increased workload where it is important that you maintain a calm, methodical approach and deliver a high level of customer service, while also being able to prioritize and take daily initiative based on the criticality of the jobs at hand. Daily communication with customers, technicians, and internal stakeholders - primarily by phone, also via email - is a natural and given part of the role.

You will be part of the Scheduling & Dispatch team, consisting of approximately 10 people, and also be part of the Service Back Office, a larger team of 22 employees including Call Entry (the customers’ first point of contact) and administrative functions such as invoicing and contract management.

Qualifications:

• Fluency in Swedish and English, spoken and written
• Upper secondary education (gymnasieexamen)
• Knowledge/experience of LEAN methodology

Merits:

• Ability to speak Norwegian
• Experience working with Salesforce

Personal Qualifications:

• Reliable, detail-oriented, and committed to delivering high-quality work.
• Strong focus on customer satisfaction and first-class service.
• Comfortable working both independently and collaboratively in a team environment.
• Able to follow established routines and guidelines in a dynamic setting.
• Solution-oriented, flexible, systematic, and communicative.
• Takes responsibility for tasks and manages priorities effectively.
• Confident communicating with customers by phone.
• Embraces change and is willing to challenge existing ways of working.
• Interested in improving workflows and supporting long‑term process development.
• Understanding of LEAN methodology is an advantage.
• Passionate about continuous improvement and making processes more efficient.

Our Offer to you:

We offer an exciting and evolving workplace within a global company. As an employee at METTLER TOLEDO, you will have access to benefits including collective agreement, pension plan, wellness allowance, and Edenred lunch benefit.

Practical Information:

• Working hours: 07:30–16:00 with flexible arrangements
• Start date: Immediately, based on notice period
• Occasional customer site visits may be part of the role
• As part of the recruitment process, work‑psychology assessments will be conducted via Alva Labs, along with a background check regarding criminal records.

About MT:

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment:

EEO Statement

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy.

https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy_2024-07.pdf