Service Coordinator

Consilium Safety Group; Göteborgs kommun; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Consilium Safety Group is seeking a Service Coordinator to plan, coordinate, and monitor service activities across marine, energy, and infrastructure sectors. You will connect customers, service technicians, sales teams, and internal support to ensure safe, efficient, on-time delivery.

Join a global, growth-minded Safety Tech leader with a century of expertise. You will manage scheduling, documentation, parts coordination, and KPI-driven performance while upholding health and safety standards.

Qualifications

• Experience in service coordination, scheduling, operations, or administration.
• Strong planning and organizational skills.
• Excellent customer service and communication skills.
• Experience using ERP, CRM, or service management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Schedule and allocate technicians based on skills, location, availability, and priority.
• Coordinate preventive maintenance, breakdowns, commissioning, and project-related service activities.
• Optimize technician utilization and productivity.
• Manage resource conflicts and prioritize urgent customer requirements.
• Create, monitor, and close service work orders.
• Ensure all job documentation is accurate and complete.
• Track job progress and follow up on outstanding actions.

Skills

Experience in service coordination

Planning and organizing

Customer service and communication

ERP/CRM/service management systems

Multitasking in fast-paced environment

Detail-oriented

Tools

ERP systems

CRM systems

Service management software

Job description

At Consilium Safety Group, we don’t just make technology, we create solutions that protect people, values, and the planet. As a global leader in fire and gas safety technology, we serve critical industries such as marine, energy, rolling stock, and critical infrastructure.

With more than 100 years of expertise, we combine deep industry knowledge with cutting-edge innovation to shape the future of Safety Tech. We are headquartered in Gothenburg, Sweden, with over 55 offices worldwide.

We are a fast-evolving global organization backed by the private equity firm Antin Infrastructure Partners and are continuing an ambitious journey of expansion and transformation. With strong financial support and a clear strategic vision, we are investing in innovation, operational excellence, and talent — the key drivers that will take us to the next level.

This is truly an exciting time to join us!

Position Summary

The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure customer requests, maintenance work, inspections, and repairs are completed safely, efficiently and on time. The role acts as the primary link between customers, service technicians, sales teams, and internal support functions, ensuring clear communication and a high level of customer satisfaction.

Key Responsibilities

Service Planning & Scheduling

• Schedule and allocate technicians based on skills, location, availability, and priority.
• Coordinate preventive maintenance, breakdowns, commissioning, and project-related service activities.
• Optimize technician utilization and productivity.
• Manage resource conflicts and prioritize urgent customer requirements.

Customer Communication

• Act as the primary point of contact for service customers.
• Receive and process service requests.
• Provide updates on technician availability, job progress, and completion status.
• Manage customer expectations regarding timelines and service delivery.

Work Order Management

• Create, monitor, and close service work orders.
• Ensure all job documentation is accurate and complete.
• Track job progress and follow up on outstanding actions.
• Maintain service records within the company's ERP/CRM systems.

Parts & Procurement Coordination

• Liaise with procurement and warehouse teams to ensure parts availability.
• Monitor critical spare parts requirements.
• Escalate supply shortages or delays impacting customer commitments.

Service Delivery Performance

• Monitor service response times and completion rates.
• Ensure service activities meet contractual obligations and KPIs.
• Identify scheduling bottlenecks and recommend improvements.
• Support continuous improvement initiatives.

Financial Administration

• Review technician timesheets and job costs.
• Ensure service jobs are accurately invoiced.
• Monitor WIP (Work in Progress) and assist with revenue recognition processes.
• Support quotation follow-up and service contract administration.

Health, Safety & Compliance

• Ensure service activities comply with company safety standards.
• Verify required permits, site inductions, and compliance documentation are completed.
• Escalate safety concerns and operational risks.

Key Performance Indicators (KPIs)

Operational

• Technician utilization rate
• Schedule adherence
• On-time service delivery
• Work order closure cycle time
• First-time fix rate

Customer

• Customer satisfaction score
• Customer response time

Financial

• Invoice accuracy
• Service backlog management

Essential

Required Skills & Experience

• Experience in service coordination, scheduling, operations, or administration.
• Strong planning and organizational skills.
• Excellent customer service and communication skills.
• Experience using ERP, CRM, or service management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail.

Preferred

• Experience within marine, fire safety, industrial, technical service, or engineering environments.
• Understanding of field service operations.
• Knowledge of service contracts and maintenance planning.

Competencies

• Customer Focus
• Planning and Organizing
• Problem Solving
• Communication
• Teamwork and Collaboration
• Accountability
• Continuous Improvement
• Ability to Work Under Pressure

Authority

• Schedule and reschedule service resources.
• Prioritize work based on customer commitments and operational requirements.
• Escalate resource constraints and service delivery risks.
• Coordinate with internal departments to support service delivery.

Reporting Structure

Reports To: Managing Director

Key Interfaces

• Customers
• Service Technicians
• Service Managers
• Project Managers
• Sales Teams
• Procurement (Spare Parts Salespersons)
• SSC/Administration Teams
• Finance

What We Offer

• An opportunity to be part of a global and growing Safety Tech company with a meaningful purpose.
• A role with responsibility, variety, and opportunities for professional growth.
• A collaborative and international working environment.
• Competitive salary and benefits.