Service Coordinator - Norwegian Speaking Scheduler in Stockholm

Mettler--toledo-2; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Collective agreement

Pension plan

Wellness allowance

Edenred lunch benefit

Job summary

METTLER TOLEDO is seeking a Service Coordinator to join the Nordic team in Sweden. You will schedule technicians for urgent service visits, preventive maintenance, and installations across Denmark, Sweden, and Norway, while managing work orders in Salesforce and coordinating with customers and technicians.

You will be part of the Scheduling & Dispatch team of about 10 people, reporting to the Nordic Scheduling & Dispatch Team Lead, and contribute to process improvements and high customer

Qualifications

• Fluency in Swedish and English, spoken and written
• Upper secondary education (gymnasieexamen) is required
• Previous experience in dispatching/scheduling
• Knowledge/experience of LEAN methodology

Responsibilities

• Schedule technicians for urgent service visits, preventive maintenance and installations.
• Manage work orders in Salesforce and optimize planning for Nordic sites.
• Maintain daily communication with customers, technicians and internal stakeholders by phone and email.
• Apply LEAN principles to improve workflows and service quality.

Skills

Swedish (fluency)

English (fluency)

LEAN methodology knowledge

Education

Upper secondary education (gymnasieexamen)

Tools

Salesforce

Job description

Our Opening and Your Responsibilities

As a Service Coordinator at METTLER TOLEDO, you will play a key role in the Nordic Service Organization. Your main responsibilities include scheduling technicians for urgent service visits, preventive maintenance, and product installations at our customers’ sites in Denmark, Sweden and Norway.

You will manage work orders in Salesforce and ensure efficient and optimized planning. A work order can e.g. involve a critical production stoppage, and your task is to quickly locate an available technician within optimal travel distance and with the right skills for the job. There will be periods of increased workload where it is important that you maintain a calm, methodical approach and deliver a high level of customer service, while also being able to prioritize and take daily initiative based on the criticality of the jobs at hand. Daily communication with customers, technicians, and internal stakeholders - primarily by phone, also via email - is a natural and given part of the role.

We are looking for someone who thrives in a team environment but also able to work independently with a strong focus on quality and customer satisfaction. You are detail-oriented, responsible, reliable, and able to follow routines and guidelines in a dynamic environment. You will be part of the Scheduling & Dispatch team, consisting of approximately 10 people. You will also be part of the Service Back Office, a larger team of 22 employees including Call Entry (the customers’ first point of contact) and administrative functions such as invoicing and contract management. You will report to the Nordic Scheduling & Dispatch Team Lead.

What You Need to Succeed

To be successful in this role, you are solution-oriented, flexible, communicative, and systematic. You should be comfortable working both independently and collaboratively. You are not afraid to pick up the phone and provide first-class service. We are looking for someone who embraces change and is not afraid to challenge the status quo as we aim to achieve long-term improvements and make our workflows more efficient. Therefore, experience and understanding of LEAN methodology, as well as a passion for process improvement and development, is highly valued.

Qualifications:

• Fluency in Swedish and English, spoken and written
• Upper secondary education (gymnasieexamen)
• Previous experience in dispatching/scheduling
• Knowledge/experience of LEAN methodology

Merits:

• Ability to speak Norwegian
• Experience working with Salesforce

Our Offer to You

We offer an exciting and evolving workplace within a global company. As an employee at METTLER TOLEDO, you will have access to benefits including collective agreement, pension plan, wellness allowance, and Edenred lunch benefit.

Practical Information:

• Office location: Virkesvägen 10, Hammarby Sjöstad
• Working hours: 07:30–16:00 with flexible arrangements
• Start date: Immediately, based on notice period
• Occasional customer site visits may be part of the role
• As part of the recruitment process, work-psychology assessments will be conducted via Alva Labs, along with a background check regarding criminal records.

We look forward to receiving your application!

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.