Telesales Service Representative

Mettler-Toledo International, Inc; Stockholms kommun; On-site; SEK 420,000 - 580,000; Full time

Benefits offered by this job

Wellness allowance

Home office stipend

Benifex access

First Card access

Technical collective agreement

Eye protection program

Job summary

Mettler-Toledo Sweden is seeking a proactive B2B sales professional with a strong telephone presence to identify customer needs and promote our services. You will build trust with customers, follow up on leads, and collaborate with internal teams to deliver service excellence.

The role requires at least two years in a customer-facing sales or service role, fluency in Swedish and English, and solid IT skills including Excel.

Qualifications

• Two years’ experience in a comparable customer-facing sales or service role, preferably B2B/technical/instrumentation environments.
• High school diploma or equivalent.
• Strong proficiency in IT systems, with excellent knowledge of Microsoft Excel and Microsoft Office.
• Fluent in Swedish and English, written and spoken.
• Experience in a Nordic B2B context is an advantage.

Responsibilities

• Focus on outbound sales calls and campaign execution to sell and promote services.
• Follow up on leads generated from marketing campaigns, referrals and other sources.
• Build rapport and establish relationships with customers through active listening and effective communication.
• Communicate value of services and handle questions and objections, using group tools like SET.
• Accurately record customer information and sales activity in the CRM system.
• Meet or exceed sales targets by maintaining productivity and quality.
• Collaborate with internal teams to ensure customer satisfaction and service delivery.
• Continuously improve sales skills and product knowledge through training and development.
• Adhere to company policies, procedures, and ethical standards.
• Analyze and utilize data in a service sales context.

Skills

Outbound sales

Relationship building

Active listening

Communication skills

Education

High school diploma

Tools

CRM system

Microsoft Excel

Microsoft Office

Job description

Are you a proactive and relationship-driven professional who enjoys creating opportunities and building trust with customers?

We are looking for a confident B2B sales professional with strong telephone presence, commercial curiosity, and the ability to quickly understand customer needs. In this role, you will help identify customer needs, match them with the right solutions, and contribute to business growth through a service-oriented and solution-focused approach.

Your Responsibilities

• Focus on outbound sales calls / campaign execution to potential customers to sell and promote our services.
• As second priority, follow up on leads generated from marketing campaigns, referrals, and other sources.
• Build rapport and establish a relationship with customers through active listening and effective communication.
• Effectively communicate the value of our services and answer customer questions and objections, utilizing our group tools such as SET.
• Accurately record customer information and sales activity in the CRM system.
• Meet or exceed sales targets by maintaining a high level of productivity and quality.
• Collaborate with internal teams to ensure customer satisfaction and service delivery excellence.
• Continuously improve sales skills and product knowledge through training and professional development
• Adhere to company policies, procedures, and ethical standards.
• Analyze and utilize data in a service sales context.

What You Need to Succeed

• Minimum of two years’ experience in a comparable customer-facing sales or service role, preferably within B2B, technical, or instrumentation-related environments.
• High school diploma or equivalent.
• Strong proficiency in IT systems, with excellent knowledge of Microsoft Excel and Microsoft Office applications.
• Fluent in both Swedish and English, written and spoken.
• Experience communicating in a Nordic B2B context is an advantage.

Personal Qualifications

• Curiosity and a strong willingness to learn quickly.
• Excellent organizational skills and a structured working style.
• Solution-oriented, proactive, and able to identify customer needs quickly.
• Strong telephone and virtual communication skills, with the ability to convey confidence, knowledge, and trustworthiness in customer interactions.
• High level of energy and activity, with the ability to work effectively in a fast-paced environment.
• Able to manage multiple tasks simultaneously while maintaining attention to detail.
• Service-minded and skilled at building effective relationships with both internal and external stakeholders.

Our Offer to You

In addition to great colleagues and a varied, meaningful job, you are also offered development opportunities and regular courses.

Benefits provided at Mettler Toledo Sweden include:

• Wellness allowance
• Monthly compensation for a "home office"
• Access to the Benifex benefits portal (including unique company discounts you can use personally)
• Opportunity to apply for a First Card business credit card
• Collective agreement (technical agreement)
• Terminal glasses/safety glasses when needed, plus a free eye exam (for permanent employees)

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.

https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy.pdf