Service Software Specialist & Project Coordinator

Mettler--toledo-2; Stockholms kommun; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Pension ITP1/ITP2

Collective agreement

Benifex benefit portal

Business travel insurance

Global travel opportunities

Job summary

METTLER TOLEDO is seeking a Service Software Specialist & Project Coordinator to deliver software solutions and manage service projects across multiple business areas. You will coordinate installations, provide technical support, and train customers while collaborating with sales, planning, and product teams to ensure successful deployments and a superior customer experience.

The role requires a strong technical background, excellent communication, and the ability to manage multiple

Qualifications

• Post-secondary education in Information Technology, Engineering, Software Systems, or a related field.
• Experience with software installation, configuration, troubleshooting, and technical support.
• Strong understanding of IT environments and software deployment processes.
• Experience coordinating projects, technical implementations, or customer installations.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work independently while collaborating effectively across teams.
• Fluent in English and at least one Nordic language.
• Valid Category B driver's license.
• Project management experience or certification is considered an advantage.

Responsibilities

• Lead and coordinate software implementation projects, installations, and service activities.
• Install, configure, test, and commission software solutions both remotely and on customer sites.
• Act as the primary contact for software-related technical support and service issues.
• Collaborate with customers and internal stakeholders to define project requirements, timelines, and deliverables.
• Ensure all technical, operational, and IT prerequisites are in place before project execution.
• Coordinate software upgrades, updates, migrations, and incident resolution activities.
• Support sales teams with technical expertise and customer-specific software requirements.
• Deliver user training and provide guidance to customers and internal teams when required.
• Maintain project documentation and contribute to continuous improvement of service delivery processes.

Skills

Software installation

Configuration

Troubleshooting

Technical support

IT environments

Software deployment

Project coordination

Customer installations

Communication

Problem solving

Driver's license

Project management

Education

Information Technology

Engineering

Software Systems

Job description

Our Opening and Your Responsibilities

Do you enjoy combining technical expertise with project coordination and customer interaction? We are looking for a Service Software Specialist & Project Coordinator to join our Service organization and play a key role in delivering software solutions and service projects across multiple business areas.

In this position, you will be responsible for coordinating and delivering software implementation projects, supporting customers throughout the entire lifecycle, from planning and installation to commissioning, training, and ongoing support. Acting as the main technical point of contact, you will work closely with customers, service technicians, sales teams, planning functions, and product organizations to ensure successful deployments and an outstanding customer experience.

Key Responsibilities

• Lead and coordinate software implementation projects, installations, and service activities.
• Install, configure, test, and commission software solutions both remotely and on customer sites.
• Act as the primary contact for software-related technical support and service issues.
• Collaborate with customers and internal stakeholders to define project requirements, timelines, and deliverables.
• Ensure all technical, operational, and IT prerequisites are in place before project execution.
• Coordinate software upgrades, updates, migrations, and incident resolution activities.
• Support sales teams with technical expertise and customer-specific software requirements.
• Deliver user training and provide guidance to customers and internal teams when required.
• Maintain project documentation and contribute to continuous improvement of service delivery processes.

Who You Are

You are a structured and customer-oriented professional with a strong technical background and a passion for delivering successful projects. You have the ability to manage multiple priorities, communicate effectively with different stakeholders, and translate technical solutions into customer value.

What You Need to Succeed

Qualifications & Experience

• Post-secondary education in Information Technology, Engineering, Software Systems, or a related field.
• Experience with software installation, configuration, troubleshooting, and technical support.
• Strong understanding of IT environments and software deployment processes.
• Experience coordinating projects, technical implementations, or customer installations.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work independently while collaborating effectively across teams.
• Fluent in English and at least one Nordic language.
• Valid Category B driver's license.
• Project management experience or certification is considered an advantage.

Our Offer to You

• A position in a highly skilled, multicultural team.
• A brand recognized worldwide for precision, quality, and innovation.
• A role in a growing market where strong initiatives really make a difference.
• Pension: ITP1 & ITP2
• Collective agreement
• Benifex benefit portal
• Business travel insurance
• Network building at a global company: a global network of resources and expertise, with opportunities to travel

Additional Information

The recruitment process includes occupational psychology tests via Alva Labs, background checks regarding criminal record, driver’s license and creditworthiness.

For more information about Transport & Logistics in METTLER TOLEDO visit: www.mt.com/logistics-competency

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.