Software Engineer ServiceNow

Tele2; Stockholms kommun; Hybrid; SEK 550,000 - 900,000; Full time

Benefits offered by this job

Pension and health care

Hybrid work life balance

Career opportunities

Parental benefit

Tele2 discounts

Inclusive workplace

Job summary

Tele2 is seeking a ServiceNow DevOps Engineer to operate and maintain the on‑prem ServiceNow platform, including infrastructure, applications, Kafka, and integrations. The role includes on-call duties for critical incidents and aims to meet business needs for highly available and secure services.

Ideal candidates have 3–6 years of ServiceNow experience, strong operations management knowledge, and fluency in English.

Qualifications

• 3–6 years of experience with ServiceNow implementation and operations, including ITSM, FSM, CSM, CMDB and integrations.
• Patching, upgrades, cloning of environments and on-prem ServiceNow deployments.
• Experience with SecOps and Integrated Risk Management modules.
• Knowledge of end-to-end IT processes across dependencies and stakeholders.
• Able to translate complex requirements into actionable items.

Responsibilities

• Operate and maintain the ServiceNow on‑prem platform and its capabilities across infrastructure, application, and integrations.
• Manage on-call availability for incidents outside business hours.
• Ensure high availability, reliability, and security of services.
• Drive automation and improvements based on user and stakeholder feedback.
• Standardize and document capabilities to minimize dependency on individuals.

Skills

ServiceNow

IT operations

English fluency

Team collaboration

Education

University degree in IT

ServiceNow certifications

Tools

Jira

Confluence

MS Office

Kafka

Databases

Job description

At Tele2 we work hard to fulfill our commitment to lead in sustainability, being named a climate leader in Europe by The Financial Times. Sweden’s most sustainable company and ranked 37th globally by Time Magazine and Statista on their inaugural World’s Most Sustainable Companies list, featuring 500 companies from more than 30 countries. We keep reaching new goals as we are bound to shift to a circular economy, and we help our customers to do this too.

Our Values; Be Brave, Take Action, Make it Simple and Act Cost-efficient.

We are currently looking for high performing individuals with experience of Service Now, wanting to be a part of our future journey! Are you the one we’re looking for?

We are a small and dedicated team with a high level of independence and responsibility to ensure that we provide stabile operations and enable a great customer experience across segments, countries, brands and infrastructures.

You will have great colleagues, always striving to improve working in a high pace environment, and at the same time have fun. If this sounds like the right challenge for you, don’t hesitate to apply!

About The Role

As a member of the Case Management & IT Inventory team, your role as a ServiceNow DevOps Engineer means you will have the full responsibility to operate and maintain the ServiceNow on-prem platform and its capabilities, from infrastructure, application, kafka, integrations and other adjacent areas to the platform. The role includes on-call availability for critical incidents during non-business hours. The aim is to:

• Meet Tele2 business needs for highly available, reliable and secure services
• Achieve and improve the Service Level Requirements and Incident handling
• Full life-cycle management of solution including hardware, dB and application
• Improve and retain service quality, stability and performance
• Continuously drive automation and improvements coming in from the users and stakeholders of the platform
• Continuously standardize and document capabilities to minimize dependency on individuals
• Ensure support services are delivered with minimal disruption to systems, services, and overall platform operations.
• Manage all Software upgrades, patches and additions of new Software and/or applications to the existing solution including security
• Responsible for maintaining LCM of HW and VM environment needed for the application.

To be successful in this role, it’s key to be curious and understand the underlying processes and business needs for improvements to be able to proactively suggest improvements and solutions that are optimal to manage and support over time. This means focusing on ServiceNow capabilities that are out-of-the box for ease of maintenance and stability. Collaboration is key and a solution oriented and forward leaning attitude are an important part that defines our work culture.

What We Look For

We believe you have a strong drive and the ability to be self-motivated. You thrive in a fast-paced environment, taking full responsibility for solutions end-to-end. You have prior experience operating and managing a ServiceNow on-premises instance and are well-versed in the prerequisites and operating procedures required.

Your collaborative spirit shines through, making you an excellent team player who contributes effectively to group efforts and connecting with various parts of the organization as well as external parties. You communicate clearly and with ease, setting right expectations and enabling seamless interaction both individually and in group/project settings. Your ability to engage with other people and navigate successfully within diverse teams makes you an asset to any professional environment. You have a passion for enabling improvements and finding new ways to enable them.

Qualifications

• 3–6 years of experience with ServiceNow implementation and operations, especially ITSM, FSM, CSM, CMDB, CSDM, and third‑party integrations
• Strong understanding of operations management principles and best practices for on-prem ServiceNow deployments including patching, upgrades and cloning of environments
• Experience from SecOps and Integrated Risk Management modules
• Knowledge from working with end-to-end processes in an IT environment covering multiple dependencies and stakeholders, preferably from larger IT-organizations
• Proved ability to understand complex requirements and turn them into workable items
• Experience from working with Jira, Confluence, MS Office, Kafka. Its meritorious if you have worked with databases for ServiceNow
• Fluent in English
• University degree in IT or a related field
• Relevant certifications in ServiceNow and operations management connected to areas above

Benefits

• Pension and health care
• Hybrid and flexible work life balance
• Career opportunities
• Parental benefit
• Employee benefits and Tele2 discounts
• Inclusive workplace