ServiceNow CSM Architect

Tata Consultancy Services; Stockholms län; On-site; SEK 900,000 - 1,100,000; Full time

Job summary

Tata Consultancy Services Sweden seeks a ServiceNow CSM Solution Architect to lead customer service management implementations for Nordic clients within a global IT services group.

You will work with Now Platform, Service Portal, Next UI, and Integration Hub, designing scalable workflows, scripting, and reporting to improve service delivery and customer experiences.

Qualifications

• Experience as a ServiceNow CSM Solution Architect.
• Implementation experience with Now Platform, Service Portal, Next UI Framework, Integration Hub.
• Experience integrating ServiceNow with SAP and other systems.
• Strong communication and analytical problem-solving abilities.

Responsibilities

• Lead end-to-end ServiceNow CSM implementations for Nordic customers.
• Design and configure Now Platform workflows, ACLs, and integrations.
• Develop reports and dashboards to showcase KPIs for client teams.
• Collaborate with stakeholders to gather requirements and ensure smooth delivery.

Skills

ServiceNow CSM Solution Architect

Now Platform

Integration Hub

Service Portal

SAP integration

Client communication

Job description

Tata consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose. We help companies across industries achieve their strategic goals and lead their digital transformation programs. With 600,000 experts globally and 18,000+ consultants working for leading Nordic Customers, we have a strong sense of purpose for the ecosystem around us – our employees, partners, customers and society.

Key Responsibilities:

• Implementation of CSM Modules in ServiceNow for at least 2 programs.
• Implementation experience using Now Platform, Service Portal, Next UI Framework, Integration Hub
• Experience in Web Services like SOAP and REST to link ServiceNow with existing tools in a network
• Experience in building integration with SAP ECC 6 and S/4 Hana using Integration HUB spokes and BTP.
• Hands on experience on Flow Designer, UI Builder, Virtual Agent, Service Catalog / Record Producer, Flow Designer .
• Extensive experience in Integrating ServiceNow with other systems using custom developed & Integration Hub spokes.
• Workflow Automation using workflow, Document Feeds, email, Scheduled Script Executions, and Events.
• Implemented Access Control using ACL as well as Query Business Rules.
• Implemented complex processes in ServiceNow using workflows and flow designer
• Generating and scheduling reports and creating homepages to showcase Key Performance Indicators.
• Expertise in client and server-side scripting using components such as Client Scripts, Business Rules, Script Includes.
• Configuration of alerts via e-mail and SMS services, to keep the users updated
• Experience in assessing Service management landscape including existing ServiceNow implementations, offering recommendations & improvements.
• Knowledge on ServiceNow Automated test framework.
• Expertise in Custom module implementations.

Must Have Skills/Knowledge:

• ServiceNow CSM Solution Architect

Good to Have Skills/Knowledge:

• Strong communication, presentation and interpersonal skills
• Strong analytical and problem-solving skills

Does that sound interesting?

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