ServiceNow SecOps Consultant – Platform, VR & Custom App Development
The ServiceNow SecOps Consultant is responsible for designing, implementing, and supporting ServiceNow Security Operations (SecOps) solutions, including Vulnerability Response (VR), platform customization, and custom application development. The role involves collaborating with security teams, stakeholders, architects, and developers to deliver scalable, secure, and automated solutions aligned with organizational security and compliance requirements.
The consultant will play a key role in enhancing security workflows, automating processes, integrating enterprise systems, and improving operational efficiency across the ServiceNow platform.
Key Responsibilities
ServiceNow SecOps Implementation
- Design, configure, and implement ServiceNow Security Operations (SecOps) modules.
- Develop and support Vulnerability Response (VR) workflows and integrations.
- Configure security incident management processes aligned with organizational requirements.
- Support vulnerability lifecycle management, remediation tracking, and reporting.
Platform Development & Customization
- Develop and customize ServiceNow applications, modules, workflows, forms, UI policies, and business rules.
- Build custom applications and automate security and operational processes using ServiceNow App Engine.
- Implement integrations with third-party security tools, scanners, and enterprise platforms.
Integration & Automation
- Integrate ServiceNow with vulnerability scanners, SIEM tools, CMDB, and other security platforms.
- Automate incident handling, vulnerability remediation, notifications, and reporting workflows.
- Support API integrations, data synchronization, and orchestration activities.
- Work closely with security teams, platform owners, and business stakeholders to gather requirements and define solutions.
- Participate in Agile ceremonies, sprint planning, and technical design discussions.
- Provide production support, troubleshooting, root cause analysis, and platform enhancements.
- Maintain technical documentation, knowledge articles, and process guidelines.
Governance & Best Practices
- Ensure platform configurations follow ServiceNow and security best practices.
- Support platform upgrades, patching, and release management activities.
- Contribute to continuous improvement initiatives, automation strategies, and platform optimization.
Required Skills & Experience
- Strong experience in ServiceNow platform development and administration.
- Hands-on experience with ServiceNow SecOps and Vulnerability Response (VR).
- Experience in custom application development within ServiceNow.
- Experience integrating ServiceNow with security and enterprise systems.
- Understanding of ITSM, ITOM, CMDB, and security operations processes.
- Knowledge of REST/SOAP APIs and integration frameworks.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow CIS – Vulnerability Response / Security Operations
- Experience working in Agile environments
- Knowledge of cybersecurity, vulnerability management, and compliance frameworks