IT Service Coordinator: Incidents & App Support

Sandvik; Sandvikens kommun; On-site; SEK 520,000 - 750,000; Full time

Job summary

Sandvik in Sandviken is seeking an IT Coordinator to coordinate day-to-day operational support of business applications and delivery of application management services. You will monitor performance, align activities across teams and maintain clear stakeholder communication to safeguard availability and user satisfaction.

The role emphasizes coordinating incidents, service requests, and problems across multiple teams and external vendors, with focus on continuous improvements in service quality

Qualifications

• A Bachelor of Science degree or another relevant university-level program.
• Experience coordinating operational support, incidents, service requests or problems.
• Understanding of how ITIL incidents, problems, change and knowledge processes work together.
• Good written and spoken English.
• ITIL certificate is a plus.

Responsibilities

• Coordinate incidents, service requests and problems involving multiple teams, systems and service dependencies.
• Oversee ServiceNow queues, application health, support trends and operational risks, following tickets through resolution.
• Connect business users, application support teams, technical specialists and external vendors, including gathering information and managing escalations.
• Coordinating major incidents, root cause analyses and corrective actions that improve service stability.
• Track service performance against agreed service levels and operational objectives, providing reports and relevant data.
• Maintain support documentation and support the transition of new capabilities into application management, including readiness and hypercare activities.

Skills

IT service coordination

Application support

ITIL processes

Education

Bachelor of Science degree or equivalent

Job description

Sandvik in Sandviken is seeking an IT Coordinator to coordinate day-to-day operational support of business applications and delivery of application management services. You will monitor performance, align activities across teams and maintain clear stakeholder communication to safeguard availability and user satisfaction.

The role emphasizes coordinating incidents, service requests, and problems across multiple teams and external vendors, with focus on continuous improvements in service quality