IT Service Coordinator - Sales & Marketing

Sandvik; Sandvikens kommun; On-site; SEK 520,000 - 750,000; Full time

Job summary

Sandvik in Sandviken is seeking an IT Coordinator to coordinate day-to-day operational support of business applications and delivery of application management services. You will monitor performance, align activities across teams and maintain clear stakeholder communication to safeguard availability and user satisfaction.

The role emphasizes coordinating incidents, service requests, and problems across multiple teams and external vendors, with focus on continuous improvements in service quality

Qualifications

• A Bachelor of Science degree or another relevant university-level program.
• Experience coordinating operational support, incidents, service requests or problems.
• Understanding of how ITIL incidents, problems, change and knowledge processes work together.
• Good written and spoken English.
• ITIL certificate is a plus.

Responsibilities

• Coordinate incidents, service requests and problems involving multiple teams, systems and service dependencies.
• Oversee ServiceNow queues, application health, support trends and operational risks, following tickets through resolution.
• Connect business users, application support teams, technical specialists and external vendors, including gathering information and managing escalations.
• Coordinating major incidents, root cause analyses and corrective actions that improve service stability.
• Track service performance against agreed service levels and operational objectives, providing reports and relevant data.
• Maintain support documentation and support the transition of new capabilities into application management, including readiness and hypercare activities.

Skills

IT service coordination

Application support

ITIL processes

Education

Bachelor of Science degree or equivalent

Job description

[e-mail] Keep business-critical applications running smoothly by connecting users, support teams, technical specialists and external vendors. As our IT Coordinator at Salesforce Mining, you coordinate operational support, drive issue towards resolution and help maintain reliable, high-quality services.This is a great opportunity to build your career within the segment while gaining broad operational experience:Coordinating issues that span multiple teams and systems.Work with stakeholders across the business, IT and external service providers.Contribute to continuous improvements in service quality and user experience.About your jobYou coordinate day-to-day operational support of business applications and the delivery of application management services. By monitoring support performance, aligning activities across teams and maintaining clear stakeholder communication, you help safeguard application availability, service quality and user satisfaction.Job responsibilitiesCoordinate incidents, service requests and problems involving multiple teams, systems and service dependencies.Oversee ServiceNow queues, application health, support trends and operational risks, following tickets through resolution.Connect business users, application support teams, technical specialists and external vendors, including gathering information and managing escalations.Coordinating major incidents, root cause analyses and corrective actions that improve service stability.Track service performance against agreed service levels and operational objectives, providing reports and relevant data.Maintain support documentation and support the transition of new capabilities into application management, including readiness and hypercare activities.LocationThis position is in Sandviken.Your profileYou have a relevant university-level education and a couple of years of experience in IT service coordination, application support or a related field. A sound understanding of service management helps you connect stakeholder needs with practical action and keep work moving across several teams.Your background includesA Bachelor of Science degree or another relevant university-level, data related program.Experience coordinating operational support, incidents, service requests or problems.An understanding of how ITIL incidents, problems, change and knowledge processes work together.Good written and spoken English.It’s a plus if you have an ITIL certificate.Clear communication and collaboration come naturally to you. You facilitate discussions, create structure and take ownership of progress from initial request to resolution. With sound business judgement, you understand stakeholder needs, notice emerging trends and act proactively.Our cultureAt Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub , LinkedIn or Facebook to get to know us further.Contact informationFor further information about this position, please contact Ellen Nilsson, hiring manager, [e-mail]’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.Union contacts – SwedenCecilia Mickelsson, Unionen, [phone]Erik Kjerf, Akademikerföreningen, [phone]Olle Hansson, Ledarna, [phone]Recruitment Specialist: Karin WallónHow to applySend your application no later than October 26th, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0096752.We aim for an open and fair recruitment process and use different tools to ensure objective assessment. Later in the process, you may be invited to complete a personality and logic test.To learn more about our recruitment process, please visit our career site or contact HR Services at [e-mail] area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2025, sales were approximately SEK 63 billion with about 18,400 employees.