Senior Consultant | .Net App Support | Sweden

Infosys; Stockholms kommun; On-site; SEK 650,000 - 1,100,000; Full time

Benefits offered by this job

Competitive compensation (including;?%

Learning culture

Excellence rewarded

Diversity respected

Equal opportunity employer

Job summary

Infosys is seeking a Lead Application Support Engineer. You will proactively identify production issues using observability tools to reduce MTTR/MTTD and collaborate with business, product, and engineering teams across geographies.

You will manage production environments, coordinate incident triage, oversee deployments, and prepare internal reports on major incidents, while maintaining SLAs and driving ITIL-aligned processes.

Qualifications

• Strong experience in application support and maintenance (tier 2 and 3).
• Incident management, problem management, and change management.
• Experience with .NET based apps and ITIL/ITSM processes.

Responsibilities

• Interface with technical and business stakeholders and manage the production environment.
• Handle change management and application deployments.
• Coordinate incident triage and facilitate outage calls.
• Prepare internal reports on major incidents.

Skills

Application support

Incident management

Change management

ITIL processes

ITSM tools

Analytical skills

Communication skills

Tools

.NET

Job description

Role Overview

As a Lead Application Support Engineer, you will be responsible for proactive identification of issues in the production environment, leveraging observability tools to reduce MTTD and MTTR. You will collaborate with business, product, and engineering teams across geographies. You will be part of a learning culture where teamwork, collaboration, excellence, and diversity are encouraged and valued.

What You Will Do

Your responsibilities will include interfacing with technical and business stakeholders, managing and maintaining the production environment, change management, application deployments, restoring normal service operation, coordinating incident triage, facilitating outage calls, and preparing internal reports on major incidents.

Why It Might Be a Fit

We look for strong experience in application support and maintenance, incident management, change management, and technical expertise in .NET based apps, L2/L3 support, ITIL processes, and ITSM tools. We also value high analytical skills, initiative, flexibility, adaptability, customer orientation, quality awareness, and good verbal and written communication skills.

Requirements

Strong experience in application support and maintenance (tier 2 and tier 3) Incident management & problem management Change management and production deployments Batch job management & production Dashboarding, automation and simplification Application transition and steady state support SLA & KPI management SOX Compliance activities

Benefits

• Competitive compensation (including bonus)


• Learning culture with teamwork and collaboration encouraged


• Excellence rewarded


• Diversity respected and valued


• Equal opportunity employer