Indoor Sales - DACH

Ejendals; Leksands kommun; On-site; SEK 360,000 - 480,000; Full time

Benefits offered by this job

Welcoming team environment

Learning and development opportunities

International collaboration

Competitive employment conditions

Impact on customer experience

Job summary

Ejendals, a Swedish family-owned company based in Leksand, Sweden, seeks a Customer Service Representative for the DACH market. You will be the main contact for customers, handling orders, inquiries and requests with professionalism and efficiency.

Fluency in German and English is essential, Swedish language skills are also valued. No strict years of experience required; attitude, curiosity and willingness to learn matter, and collaboration with Sales, Supply Chain and other teams is key.

Qualifications

• Fluent in German and English, written and spoken.
• Secondary school completion or equivalent.
• Comfort with Microsoft Office and digital business systems.
• Enjoy helping customers and solving problems.
• Organised, proactive and a team player.
• Speaks Swedish and has customer service/administration experience.
• Experience with order management or ERP systems.

Responsibilities

• Manage customer orders and enquiries via phone and email.
• Provide product information and answer order-related questions.
• Collaborate with Customer Service, Supply Chain and Sales teams.
• Ensure accurate order entry and administration in business systems.
• Build strong customer relationships through excellent service.
• Help customers find solutions and deliver a positive experience.

Skills

German fluency (written and spoken)

English fluency (written and spoken)

Customer service mindset

Order management

Team collaboration

Microsoft Office

ERP system experience

Problem solving

Swedish language

Education

Secondary school completed

Tools

Microsoft Office

ERP systems

Job description

Are you fluent in German and English and enjoy helping people? Do you thrive in a fast-paced international environment where no two days are the same?

The role

As a Customer Service Representative, you will be one of the main points of contact for our customers in the DACH market. Your focus will be on delivering excellent customer service and ensuring that orders, enquiries, and requests are handled professionally and efficiently.

Your responsibilities will include:

• Managing customer orders and enquiries via phone and email
• Supporting customers with product information and order-related questions
• Working closely with colleagues in Customer Service, Supply Chain, and Sales
• Ensuring accurate order entry and administration in our business systems
• Building strong relationships with customers through excellent service
• Helping customers find solutions and creating a positive customer experience

Your profile

We're looking for someone who enjoys interacting with people and takes pride in delivering exceptional service. You don't need many years of experience—we value attitude, curiosity, and willingness to learn just as much as previous work experience.

We believe you:

• Are fluent in German and English, both written and spoken
• Have completed secondary school (or equivalent)
• Are comfortable working with Microsoft Office and digital business systems
• Enjoy helping customers and solving problems
• Are organised, positive, and proactive
• Work well both independently and as part of a team
• Speak Swedish
• Have experience from customer service, administration, retail, hospitality, or similar service-oriented roles
• Have worked with order management or ERP systems

At Ejendals, you'll become part of a successful Swedish family-owned company with strong international growth and well-established brands.

We offer:

• A welcoming and supportive team environment
• Opportunities for learning and professional development
• International contacts and collaboration
• Competitive employment conditions
• The chance to make a real impact on the customer experience

Whether you're starting your career or looking for your next challenge, we'll provide the support and opportunities you need to grow.

Additional information

• Employment terms: Until further notice with probationary period of 6 months.

Application

In case of any questions, please contact recruiting manager Thomas Lauersen, Team Manager Customer Service, [e-mail]

Ejendals is an international company that for generations has specialized in developing, manufacturing and marketing high-quality products that protect hands and feet. In close collaboration with researchers and our customers, we design products that deliver the highest standard of protection, durability and ergonomics. What we sell is a complete safety concept, which aims to reduce accidents through quality products, education and safety inspections. From our corporate head office in Leksand, Sweden, we envision a safer day with zero injuries to hands and feet. Our main product brands are TEGERA® gloves and JALAS® shoes. Ejendals has about 450 employees located in 35 countries. Read more at ejendals.com. When working with Ejendals, you become part of a stable, growing and successful company. You get the opportunity to work with a well-known brand, where you will contribute to the company's continued expansion. We look forward to hearing from you!