German-speaking Customer Success Specialist

Progrits AB; Jönköpings kommun; On-site; SEK 391,000 - 580,000; Full time

Job summary

Verendus is seeking a customer service professional to be the first point of contact for our customers in Germany and the UK. Based in Sweden, you will handle inquiries via phone, email, and messages, and help us deliver outstanding service as we grow.

You should be fluent in German, have good English, and bring a service mindset with experience in customer support, ideally in IT, automotive, or leisure industries.

Qualifications

• Service-oriented attitude and experience from customer service, preferably in IT or automotive leisure industries.
• Experience dealing with corporate customers and merchandise management systems.
• Ability to stay solution-oriented and assertive in challenging situations.

Responsibilities

• Serve as first point of contact for Verendus customers in Germany and the UK via phone, email, or chat.
• Directly answer inquiries or coordinate with colleagues to ensure high-quality support.
• Identify improvement areas and actively contribute to elevating our customer experience.

Skills

German fluency

English proficiency

Technical skills

Customer service mindset

Tools

Merchandise management systems

Job description

Are you a person who wants to be challenged and develop within a company that is on an exciting growth journey? Do you want to be part of a great team and be the first point of contact for our customers in Germany and the UK? If yes – keep reading!

Verendus was founded in 2010 in Jönköping, Sweden, with the aim of digitally revolutionizing the leisure vehicle industry. With our eponymous web-based software for recreational vehicle dealers, we already have over 700 customers in Sweden, Norway, Germany, the UK and Denmark. Now we are looking for you, who wants to help us to keep giving great service and support to our customers in Germany and the UK!

About the role

You will be the first point of contact for our customers when they have questions about Verendus and you will quickly become an indispensable part of our success story, which is based on exceptionally good service.

Your responsibilities will include:

• Accepting all incoming customer support requests in Germany and the UK via phone, email or instant messages
• Answering the support requests directly or coordinate with your colleagues to ensure high-quality customer experience.
• Identify areas for improvement and actively contribute to taking our customer support to the next level

About you

You have a service-oriented attitude and experience from customer service, preferably in an IT-oriented environment or in the automotive or recreational vehicle industry. You know how to deal with corporate customers and how to work with merchandise management systems. You work in a solution-oriented manner and have the "grit" to assert yourself even in difficult situations

You bring ambition, curiosity and commitment - three personal qualities that we particularly value at Verendus!

Apart from this, you have:

• Fluent knowledge of German
• Good English knowledge
• Good technical skills

About Verendus

Verendus is the market-leading business system in Europe for leisure vehicle dealers. Our customers are dealers within motorhomes, caravans, boats, ATVs, jet skis and motorcycles, located in Sweden, Norway, Germany, UK and Denmark. We are a team with 40 colleagues working in either product management, development, sales or customer service.

Verendus mission is to help our customers reach their full potential and improve everyday life in the industry, through smart and user-friendly system solutions. We want to make it easier for our customers to provide great service so that more consumers can enjoy leisure adventures on the roads, at sea or in the mountains.

Verendus is a part of Movement Software

Verendus is a part of Movement Software - a Nordic software group with about ten entrepreneurial companies in the automotive, e-commerce / logistics and travel industries. We are driven by technological innovation, with the requirement that customer value is always at the center.

Since 2023, Movement Software has been part of Axcel, a Nordic private equity firm with a strong focus on the technology sector.

Movement Software means increased opportunities for development both for us as a company and for you as an employee. It also means greater security as investments are made in the long term and with perseverance.

If you are like us, we believe that you want to feel meaningful at work and be part of making Verendus an even better and more fun place to work. To have fun is important – there is more to life than just work.