Customer Service Representative, Sweden

Viking EMEA; Upplands Väsby kommun; Hybrid; SEK 357,000 - 513,000; Full time

Job summary

Viking EMEA in Upplands Väsby seeks an experienced Customer Service Representative to support the Nordic customer area. You will be the first Viking point of contact, delivering excellent service and full solutions to clients to help grow sales over the phone.

Based in an office role with occasional home office, you will manage price quotes, orders in SAP, and coordinate with the credit and replenishment teams. This multinational company offers growth and a collaborative environment.

Qualifications

• 3+ years in a commercial or customer service environment (ideally B-to-B).
• Technical background or experience.
• Excellent administrative skills and attention to detail.
• Some knowledge about international trade (import/export) would be an advantage.
• Excellent command of Swedish and English; additional Nordic language is an advantage.
• SAP experience is an advantage.

Responsibilities

• Provide customers with price, lead time, product information, technical documents, etc. to influence decision making and maximize sales.
• Understand and convert customer requirements into orders in SAP.
• Process and follow up on incoming orders.
• Prepare and follow up on quotes based on pricing guidelines from the commercial team, with the authority to close sales and maximize quote conversion.
• Cooperate closely with the credit department to ensure reliable order fulfilment.
• Liaise with the replenishment team and occasional suppliers for drop shipments.
• Coordinate shipments to customers – liaise with the warehouse and carriers if necessary.
• Check daily reports and act accordingly.
• Additional tasks upon request from the Local Operations Manager.

Skills

Phone communication

Team player

Fast learner

Multi-tasker

Administrative skills

Technical knowledge

Tools

SAP

Job description

Due to continued growth and market development, we are searching for an experienced Customer Service Representative to become an active team member supporting the Nordic customer area.

In this varied and interesting role, you will be responsible for the first customer contacts, so it is great if you have a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solutions. Thanks to your commercial attitude and technical knowledge, you will enhance sales over the phone. You will manage and follow up the end-to-end process from product selection, quoting, sales order entry up to the delivery of materials.

Your commercial skills and proven record of accomplishments in customer service are keys to help you become the first Viking point of contact with the customers, while building the day-to-day relationship with them. The role could develop further into customer management of a selected portfolio.

Furthermore, you will have the following duties:

• Provide customers with price, lead time, product information, technical documents, etc. to influence decision making and maximize sales
• Understand and convert customer requirements into orders in SAP
• Process and follow up on incoming orders
• Prepare and follow up on quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversion
• Cooperate closely with the credit department to ensure reliable order fulfilment
• Liaise with the replenishment team and occasionally with suppliers in case of drop shipments
• Coordinate shipments to customers – liaise with the warehouse / carriers if necessary
• Check daily reports and act accordingly
• Additional tasks upon request from the Local Operations Manager.

Reporting Line:

You are based in Upplands Väsby and report to the Local Operations Manager. This is an office role with some possibility for home office one day per week. Working hours for this position are from 07:00 to 16:00.

Qualifications and experience:

• This position requires experience of 3+ years in a commercial or customer service environment (ideally B-to-B)
• You have a technical background or experience
• You have excellent administrative skills and are attentive to details
• You have some technical knowledge (construction or plumbing industry experience is an advantage); some knowledge about international trade (import/export) would be an advantage
• You are at ease with phone communication (quote follow up, direct approach with prospects)
• You have an excellent command of Swedish and English, any additional Nordic language is an advantage
• SAP experience is an advantage
• You have strong verbal and written communication skills, and you are a good team player
• You are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment.

Our offer:

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer competitive compensation that recognizes your expertise and dedication. Plus, enjoy the added perk of exciting work travel opportunities that broaden your horizons and enrich your professional journey

Great place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment.

Contact information: