German-speaking Customer Success Specialist

Verendus; Jönköpings kommun; On-site; SEK 320,000 - 450,000; Full time

Job summary

Verendus is seeking a customer-focused agent to be the first point of contact for our customers in Germany and the UK. You will handle inquiries via phone, email or instant messages, delivering high-quality service and timely resolutions.

We value a service-oriented attitude, ambition, curiosity and commitment. Requirements include fluent German, good English, and solid technical skills. You will join a 40-person team dedicated to helping dealers and consumers get the most from our software.

Qualifications

• Service-oriented attitude with experience from customer service in IT, automotive or recreational vehicle industries.
• Ambition, curiosity and commitment are highly valued at Verendus.
• Fluent German, good English, and solid technical skills are needed.

Responsibilities

• Accepting all incoming customer support requests in Germany and the UK via phone, email or instant messages.
• Answering the support requests directly or coordinate with colleagues to ensure high-quality customer experience.
• Identify areas for improvement and actively contribute to taking our customer support to the next level.

Skills

German fluency

English proficiency

Technical skills

Customer service experience

Job description

Are you a person who wants to be challenged and develop within a company that is on an exciting growth journey? Do you want to be part of a great team and be the first point of contact for our customers in Germany and the UK? If yes – keep reading!

Verendus was founded in 2010 in Jönköping, Sweden, with the aim of digitally revolutionizing the leisure vehicle industry. With our eponymous web-based software for recreational vehicle dealers, we already have over 700 customers in Sweden, Norway, Germany, the UK and Denmark. Now we are looking for you, who wants to help us to keep giving great service and support to our customers in Germany and the UK!

About the role

You will be the first point of contact for our customers when they have questions about Verendus and you will quickly become an indispensable part of our success story, which is based on exceptionally good service.

Your responsibilities will include:

• Accepting all incoming customer support requests in Germany and the UK via phone, email or instant messages
• Answering the support requests directly or coordinate with your colleagues to ensure high-quality customer experience.
• Identify areas for improvement and actively contribute to taking our customer support to the next level

About you

You have a service-oriented attitude and experience from customer service, preferably in an IT-oriented environment or in the automotive or recreational vehicle industry. You know how to deal with corporate customers and how to work with merchandise management systems. You work in a solution-oriented manner and have the "grit" to assert yourself even in difficult situations

You bring ambition, curiosity and commitment - three personal qualities that we particularly value at Verendus!

Apart from this, you have:

• Fluent knowledge of German
• Good English knowledge
• Good technical skills

Verendus is the market-leading business system in Europe for leisure vehicle dealers. Our customers are dealers within motorhomes, caravans, boats, ATVs, jet skis and motorcycles, located in Sweden, Norway, Germany, UK and Denmark. We are a team with 40 colleagues working in either product management, development, sales or customer service.

Verendus mission is to help our customers reach their full potential and improve everyday life in the industry, through smart and user-friendly system solutions. We want to make it easier for our customers to provide great service so that more consumers can enjoy leisure adventures on the roads, at sea or in the mountains.

Verendus is a part of Movement Software

Verendus is a part of Movement Software - a Nordic software group with about ten entrepreneurial companies in the automotive, e-commerce / logistics and travel industries. We are driven by technological innovation, with the requirement that customer value is always at the center. Since 2023, Movement Software has been part of Axcel, a Nordic private equity firm with a strong focus on the technology sector.

Movement Software means increased opportunities for development both for us as a company and for you as an employee. It also means greater security as investments are made in the long term and with perseverance.

If you are like us, we believe that you want to feel meaningful at work and be part of making Verendus an even better and more fun place to work. To have fun is important – there is more to life than just work.