Icelandic-Speaking Global Support Specialist

Tonguepoint; Stockholms kommun; Hybrid; SEK 182,000 - 243,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus

Relocation support (hotel and flight)

Job summary

Tonguepoint is expanding its multilingual customer experience team to support Icelandic-speaking customers from Greece. You will handle inquiries by phone, email and chat, guiding customers on shipments, billing, and documentation with a customer-first approach.

The role requires Icelandic fluency and good English, with a Monday–Friday, 40-hour schedule and relocation support where applicable. Training will cover procedures, KPIs, and CRM usage to ensure high service quality.

Qualifications

• Fluency in Icelandic (spoken and written)
• Strong communication skills, both written and verbal
• Ability to handle stress and multitask in a fast-paced environment
• Eligible to work legally in Greece

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Job description

Tonguepoint is expanding its multilingual customer experience team to support Icelandic-speaking customers from Greece. You will handle inquiries by phone, email and chat, guiding customers on shipments, billing, and documentation with a customer-first approach.

The role requires Icelandic fluency and good English, with a Monday–Friday, 40-hour schedule and relocation support where applicable. Training will cover procedures, KPIs, and CRM usage to ensure high service quality.