Swedish-Speaking Customer Support Pro (Relocation Included)

Tonguepoint; Stockholms kommun; On-site; SEK 265,000 - 354,000; Full time

Benefits offered by this job

Competitive salary package

Transportation bonus

Performance bonus (up to 15% of salary

Relocation support

Monday-Friday schedule

40 hours per week

Job summary

Tonguepoint is expanding its multilingual customer experience team in Greece, seeking a Swedish-speaking agent to support international customers by phone, email, and chat. Start date: 16 November 2026. The role offers a competitive salary, transportation and relocation support, and a Monday–Friday schedule with 40 hours per week.

Qualities include fluency in Swedish, good English, strong communication, and the ability to stay composed in a fast-paced environment, with a customer-first mindset.

Qualifications

• Fluency in Swedish.
• Good command of English (B1-B2) for training and internal communication.
• Strong written and verbal communication skills.
• Ability to handle stress, multitask and work in fast-paced environments.
• Customer-first attitude with problem-solving mindset.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Swedish fluency

English proficiency

Communication skills

Stress management

Job description

Tonguepoint is expanding its multilingual customer experience team in Greece, seeking a Swedish-speaking agent to support international customers by phone, email, and chat. Start date: 16 November 2026. The role offers a competitive salary, transportation and relocation support, and a Monday–Friday schedule with 40 hours per week.

Qualities include fluency in Swedish, good English, strong communication, and the ability to stay composed in a fast-paced environment, with a customer-first mindset.