Finnish-Speaking Customer Support Pro with Bonuses

Tonguepoint; Stockholms kommun; On-site; SEK 220,000 - 286,000; Full time

Benefits offered by this job

Competitive salary package

Transportation bonus

Performance bonus up to 15%

Relocation support

Monday-Friday schedule

40 hours per week

Job summary

Tonguepoint is expanding its multilingual customer support team in Greece to assist international customers in Finnish by phone, email and chat. You will deliver timely, accurate responses, help with tracking shipments, and resolve issues while maintaining a high level of service.

The role is full-time, 40 hours per week, Monday–Friday with rotating shifts. Requirements include fluency in Finnish and good English, strong communication skills, and the ability to work under pressure.

Qualifications

• Fluency in Finnish
• Good command of English (B1–B2) for training and internal communication
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Skills

Finnish language

English proficiency

Customer service

Multitasking

Stress resistance

Problem solving

Job description

Tonguepoint is expanding its multilingual customer support team in Greece to assist international customers in Finnish by phone, email and chat. You will deliver timely, accurate responses, help with tracking shipments, and resolve issues while maintaining a high level of service.

The role is full-time, 40 hours per week, Monday–Friday with rotating shifts. Requirements include fluency in Finnish and good English, strong communication skills, and the ability to work under pressure.