Norwegian Customer Experience Specialist

Tonguepoint; Stockholms kommun; Presencial; SEK 264.000 - 374.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Transportation bonus

Performance bonus 15%

Relocation support

Rotating shifts

40 hours per week

Descripción de la vacante

Tonguepoint is expanding its multilingual support into Greece, seeking a Norwegian-speaking agent to assist international customers by phone, email, and chat. You will help with tracking shipments, delivery statuses, and shipping guidelines while upholding service standards.

Start date is proposed with flexibility; the role features a Monday–Friday schedule with rotating shifts, a 40-hour work week, and relocation support where applicable.

Formación

• Fluency in Norwegian.
• Good command of English (B1–B2 minimum for training and internal communication).
• Strong written and verbal communication skills.
• Ability to handle stress, multitask, and work in fast-paced environments.
• Problem-solving mindset and customer-first attitude.
• Eligible to work legally in Greece.

Responsabilidades

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Conocimientos

Norwegian fluency

English proficiency

Strong communication

Stress management

Multitasking

Problem solving

Customer focus

Descripción del empleo

Tonguepoint is expanding its multilingual support into Greece, seeking a Norwegian-speaking agent to assist international customers by phone, email, and chat. You will help with tracking shipments, delivery statuses, and shipping guidelines while upholding service standards.

Start date is proposed with flexibility; the role features a Monday–Friday schedule with rotating shifts, a 40-hour work week, and relocation support where applicable.