Swedish Customer Support Specialist – Relocation & Bonuses

Tonguepoint; Uppsala kommun; On-site; SEK 286,000 - 374,000; Full time

Benefits offered by this job

Competitive salary

Transportation bonus

Performance bonus 15%

Relocation support

Weekday schedule

40 hours/week

Job summary

Tonguepoint is seeking a customer experience professional to support Swedish-speaking international customers from Greece. You will handle inquiries by phone, email, and chat, ensuring timely, accurate responses while delivering a positive service experience.

The role requires fluency in Swedish and a good command of English, with a 40-hour work week, Monday–Friday shifts, and relocation support where applicable.

Qualifications

• Fluency in Swedish
• Good command of English (B1-B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Skills

Fluent Swedish

Strong communication

Stress management

Multitasking

Problem solving

Customer focus

Job description

Tonguepoint is seeking a customer experience professional to support Swedish-speaking international customers from Greece. You will handle inquiries by phone, email, and chat, ensuring timely, accurate responses while delivering a positive service experience.

The role requires fluency in Swedish and a good command of English, with a 40-hour work week, Monday–Friday shifts, and relocation support where applicable.