Danish-Speaking Support Specialist | Global CX, Greece

Tonguepoint; Malmö kommun; On-site; SEK 198,000 - 308,000; Full time

Benefits offered by this job

Competitive salary package

Transportation bonus

Performance bonus up to 15%

Relocation support (hotel and flight)

Rotating shifts

40 hours per week

Job summary

Tonguepoint is expanding its multilingual team and seeks a customer support specialist for Greece. You will assist international customers in Danish by phone, email, and chat, starting 05 November 2026. You will handle inquiries, track shipments, and resolve issues while maintaining a high standard of service and professionalism.

The role requires Danish fluency and good English (B1–B2). Work is conducted on-site in Greece, with a Monday–Friday schedule, 40 hours per week, and

Qualifications

• Fluent in Danish for customer interactions.
• Good command of English (B1–B2) for training and internal communication.
• Strong verbal and written communication skills.
• Ability to handle stress in fast-paced environments.
• Comfort with multitasking across channels.
• Problem-solving mindset with a customer-first attitude.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain a high level of professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Danish fluency

English proficiency

Strong communication

Stress management

Multitasking

Problem solving

Job description

Tonguepoint is expanding its multilingual team and seeks a customer support specialist for Greece. You will assist international customers in Danish by phone, email, and chat, starting 05 November 2026. You will handle inquiries, track shipments, and resolve issues while maintaining a high standard of service and professionalism.

The role requires Danish fluency and good English (B1–B2). Work is conducted on-site in Greece, with a Monday–Friday schedule, 40 hours per week, and