Swedish-Speaking Customer Support Specialist – Greece

Tonguepoint; Malmö kommun; On-site; SEK 286,000 - 419,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus (up to 15% of salary

Relocation support

Mon-Fri schedule

40 hours per week

Job summary

Tonguepoint is expanding its multilingual customer experience team in Greece. You will support international customers in Swedish, helping them by phone, email, and chat.

Start date: 16 November 2026. The role involves handling queries, tracking shipments, and ensuring a positive customer experience while meeting KPIs. Relocation support is offered where applicable, with a Monday–Friday schedule and 40 hours per week.

Qualifications

• Fluency in Swedish required for customer support.
• English at least B1–B2 for training and internal communication.
• Strong communication skills, written and verbal.
• Ability to work under pressure in a fast-paced environment.
• Problem-solving mindset with customer-first attitude.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Fluency in Swedish

Good command of English

Strong communication skills

Ability to handle stress

Multitasking

Customer-first attitude

Job description

Tonguepoint is expanding its multilingual customer experience team in Greece. You will support international customers in Swedish, helping them by phone, email, and chat.

Start date: 16 November 2026. The role involves handling queries, tracking shipments, and ensuring a positive customer experience while meeting KPIs. Relocation support is offered where applicable, with a Monday–Friday schedule and 40 hours per week.