Icelandic-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Stockholms kommun; Híbrido; SEK 182.000 - 243.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation bonus

Performance bonus

Relocation support (hotel and flight)

Descripción de la vacante

Tonguepoint is expanding its multilingual customer experience team to support Icelandic-speaking customers from Greece. You will handle inquiries by phone, email and chat, guiding customers on shipments, billing, and documentation with a customer-first approach.

The role requires Icelandic fluency and good English, with a Monday–Friday, 40-hour schedule and relocation support where applicable. Training will cover procedures, KPIs, and CRM usage to ensure high service quality.

Formación

• Fluency in Icelandic (spoken and written)
• Strong communication skills, both written and verbal
• Ability to handle stress and multitask in a fast-paced environment
• Eligible to work legally in Greece

Responsabilidades

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Descripción del empleo

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Icelandic, helping them by phone, email, and chat.

Start date: 07 December 2026

The Responsibilities

Provide timely and accurate responses to customer inquiries via phone, email, and chat

Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines

Resolve issues related to delayed, lost, or damaged packages following company procedures

Handle billing questions, customs requirements, and documentation support

Maintain a high level of professionalism and deliver a positive customer experience

Log all interactions in the internal CRM system with detail and accuracy

Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

Competitive salary package

Transportation bonus

Performance bonus (up to 15% of salary)

Relocation support (where applicable): hotel and flight covered

Monday-Friday schedule with rotating shifts

40 hours per week

The Requirements

Fluency in Icelandic

Good command of English (B1-B2 minimum for training and internal communication)

Strong communication skills, both written and verbal

Ability to handle stress, multitask, and work in fast-paced environments

Problem-solving mindset and customer-first attitude

Eligible to work legally in Greece