Swedish-Speaking Customer Support Specialist (Greece)

Tonguepoint; Göteborgs kommun; On-site; SEK 198,000 - 264,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus up to 15%

Relocation support (hotel and flight)

Job summary

Tonguepoint is expanding its multilingual customer experience team in Greece to support Swedish-speaking customers by phone, email, and chat. Start date is 16 November 2026. You will join a fast-paced environment with a focus on delivering excellent service and meeting KPIs.

Qualified candidates are fluent in Swedish and have good English, with a customer-first mindset and strong communication skills. Relocation support may be available; travel and logistics are covered where applicable.

Qualifications

• Fluency in Swedish and English (B1-B2 for training).
• Excellent written and spoken communication.
• Ability to handle stress and multitask in a fast-paced environment.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments and delivery status.
• Resolve issues with delayed, lost, or damaged packages.
• Handle billing questions, customs documents, and support.
• Log interactions in CRM with detail and accuracy.
• Meet internal KPIs including First Call Resolution and CSAT.

Skills

Fluency in Swedish

English proficiency

Strong communication

Multitasking

Customer-first attitude

Legally eligible to work in Greece

Job description

Tonguepoint is expanding its multilingual customer experience team in Greece to support Swedish-speaking customers by phone, email, and chat. Start date is 16 November 2026. You will join a fast-paced environment with a focus on delivering excellent service and meeting KPIs.

Qualified candidates are fluent in Swedish and have good English, with a customer-first mindset and strong communication skills. Relocation support may be available; travel and logistics are covered where applicable.