Head of Customer Base Management

Telia Company; Solna kommun; On-site; SEK 800,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for remote work

Performance-based bonuses

Job summary

Telia Company is seeking a Head of Customer Base Management (B2B) in Solna. This role involves leading a skilled team to enhance customer relationships throughout the B2B lifecycle, from onboarding to retention and growth.

The ideal candidate will have experience in customer lifecycle management, a strong commercial mindset, and the ability to align teams. A university degree and fluency in Swedish are required. A comprehensive benefits package and performance-based bonuses are included.

Qualifications

• Experience leading teams or initiatives within customer lifecycle management or similar commercial disciplines.
• Ability to create clarity, build trust, and align teams in a complex organization.
• Experience from telecom or customer-centric industries is valuable.

Responsibilities

• Lead and develop a high‑performing team focused on B2B customer relationships.
• Shape and evolve Telia's B2B customer lifecycle strategy.
• Partner across functions to improve customer experience and profitability.

Skills

Team leadership

Customer lifecycle management

Data-driven decision making

Commercial mindset

Communication

Education

University degree in Business, Economics, Marketing, or related field

Job description

We are looking for a Head of Customer Base Management (B2B) to join us at Telia.

What you’ll do

As Head of Customer Base Management, you'll lead how Telia develops customer relationships across the entire B2B lifecycle – from onboarding and engagement to retention, growth, and win-back. You'll lead a highly skilled team and work closely with Product Management, Commercial Management, Marketing & GTM, Sales, and Data & Analytics to turn customer insight into business impact. Lead, coach, and develop a high‑performing, collaborative and inclusive team. Shape and continuously evolve Telia's B2B customer lifecycle strategy across onboarding, engagement, retention, upsell, cross‑sell, and win‑back. Create customer value through lifecycle programs, customer journeys, targeted communication, and data‑driven activation initiatives. Partner across functions to transform customer insight and analytics into actions that improve customer experience, retention, profitability, and growth.

What will help you thrive

• Experience leading teams or cross‑functional initiatives within customer lifecycle management, CRM, customer value management or similar commercial disciplines.
• A strong commercial mindset and a track record of turning insight and data into business results.
• The ability to create clarity, build trust and align people around common goals in a complex organization.
• Experience balancing strategic direction with operational execution and delivering through others.
• Experience from telecom, subscription‑based businesses or other customer‑centric industries is valuable.
• A university degree in Business, Economics, Marketing, Analytics or a related field – or equivalent experience gained throughout your career.
• Native or near‑native fluency in Swedish is required, along with strong English skills.

Benefits and opportunities

When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.

Location

Solna

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual's needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Contact

Grete Lahtvee, Talent Acquisition Partner, [e-mail].