Remote Head of B2B Customer Lifecycle & Growth

Telia Company; Solna kommun; On-site; SEK 800,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for remote work

Performance-based bonuses

Job summary

Telia Company is seeking a Head of Customer Base Management (B2B) in Solna. This role involves leading a skilled team to enhance customer relationships throughout the B2B lifecycle, from onboarding to retention and growth.

The ideal candidate will have experience in customer lifecycle management, a strong commercial mindset, and the ability to align teams. A university degree and fluency in Swedish are required. A comprehensive benefits package and performance-based bonuses are included.

Qualifications

• Experience leading teams or initiatives within customer lifecycle management or similar commercial disciplines.
• Ability to create clarity, build trust, and align teams in a complex organization.
• Experience from telecom or customer-centric industries is valuable.

Responsibilities

• Lead and develop a high‑performing team focused on B2B customer relationships.
• Shape and evolve Telia's B2B customer lifecycle strategy.
• Partner across functions to improve customer experience and profitability.

Skills

Team leadership

Customer lifecycle management

Data-driven decision making

Commercial mindset

Communication

Education

University degree in Business, Economics, Marketing, or related field

Job description

Telia Company is seeking a Head of Customer Base Management (B2B) in Solna. This role involves leading a skilled team to enhance customer relationships throughout the B2B lifecycle, from onboarding to retention and growth.

The ideal candidate will have experience in customer lifecycle management, a strong commercial mindset, and the ability to align teams. A university degree and fluency in Swedish are required. A comprehensive benefits package and performance-based bonuses are included.