Global Salesforce CRM Transformation Leader

Aurora Engineering AB; Göteborgs kommun; On-site; SEK 900,000 - 1,300,000; Full time

Job summary

Aurora Engineering AB is seeking an experienced Global CRM Program Lead to drive a large-scale Salesforce CRM implementation across international markets. The role emphasizes digital transformation, CRM governance, process optimization, stakeholder engagement, and user adoption.

You will lead end-to-end CRM program activities, coordinating with business stakeholders, IT teams, external partners, and CRM specialists to ensure value realization and sustained adoption.

Qualifications

• 8+ years of experience in project/program management or business transformation.
• Proven track record leading global CRM implementations.
• Hands-on Salesforce CRM experience or similar enterprise CRM platforms.
• Strong knowledge of sales processes and CRM operations.
• Experience managing change initiatives across countries and cultures.
• Strong governance, roadmap planning, and vendor management.
• Experience facilitating workshops and training for user adoption.
• Excellent communication and leadership skills.
• Fluent in Swedish and English.

Responsibilities

• Lead and coordinate the global Salesforce CRM implementation and rollout program.
• Drive CRM transformation, change management, communication, and user adoption.
• Develop and maintain CRM governance frameworks, implementation roadmaps, and operating models.
• Collaborate with business stakeholders to translate requirements into effective CRM solutions.
• Coordinate CRM training, testing, deployment, and post-launch hypercare activities.
• Manage cross-functional collaboration between business teams, IT, global markets, and external vendors.
• Facilitate workshops, stakeholder meetings, and business process alignment.
• Monitor project milestones, KPIs, risks, and business value realization.
• Ensure consistent CRM processes and sustainable adoption across international markets.

Skills

CRM governance

Stakeholder management

Change management

Sales processes

Vendor management

Workshop facilitation

User adoption

Communication skills

Leadership

Tools

Salesforce CRM

Job description

Aurora Engineering AB is seeking an experienced Global CRM Program Lead to drive a large-scale Salesforce CRM implementation across international markets. The role emphasizes digital transformation, CRM governance, process optimization, stakeholder engagement, and user adoption.

You will lead end-to-end CRM program activities, coordinating with business stakeholders, IT teams, external partners, and CRM specialists to ensure value realization and sustained adoption.