Global IT Support Specialist - Fully Remote

DigitalTolk; Sweden; Remote; SEK 320,000 - 420,000; Full time

Benefits offered by this job

Fully remote work environment

Job summary

DigitalTolk is seeking a reliable IT Support Specialist to deliver 1st level technical assistance for onsite and remote employees. You will troubleshoot hardware and software issues, manage Microsoft 365 services, and support VPN and network access.

The role requires strong communication in English and the ability to work independently within a global, remote team. Join a mission-driven company based in Sweden with a fully remote work setup and opportunities for professional growth as IT systems

Qualifications

• Minimum 2 years of experience in IT support or helpdesk.
• Bachelor's degree in computer science, IT, or related field preferred.
• Strong knowledge of Windows and macOS environments and hardware troubleshooting.
• Experience with Microsoft 365 administration and support.
• Experience with Jira, ServiceNow, and Zendesk ticketing systems.
• Excellent English communication (written and verbal).
• Able to work independently in a remote, international team.
• Preferred: MDM, Active Directory, IT security best practices.

Responsibilities

• Provide first-level IT support for hardware, software, and system-related issues.
• Serve as the primary point of contact for IT support requests via ticketing tools, email, or chat.
• Troubleshoot issues related to laptops, desktops, printers, VPN, and peripherals; install, configure, and maintain operating systems and business applications.
• Manage user accounts, permissions, and access (onboarding & off-boarding).
• Diagnose and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Escalate complex issues to 2nd/3rd level support when required.
• Maintain accurate documentation of issues, resolutions, and IT processes; support IT asset management and inventory tracking.

Skills

Windows

macOS

English communication

Independent work

Education

Bachelor's degree in CS/IT

Tools

Jira

ServiceNow

Zendesk

Microsoft 365 administration

Job description

DigitalTolk is seeking a reliable IT Support Specialist to deliver 1st level technical assistance for onsite and remote employees. You will troubleshoot hardware and software issues, manage Microsoft 365 services, and support VPN and network access.

The role requires strong communication in English and the ability to work independently within a global, remote team. Join a mission-driven company based in Sweden with a fully remote work setup and opportunities for professional growth as IT systems