Remote IT Support Specialist

DigitalTolk; Sweden; Remote; SEK 320,000 - 420,000; Full time

Benefits offered by this job

Fully remote work environment

Job summary

DigitalTolk is seeking a reliable IT Support Specialist to deliver 1st level technical assistance for onsite and remote employees. You will troubleshoot hardware and software issues, manage Microsoft 365 services, and support VPN and network access.

The role requires strong communication in English and the ability to work independently within a global, remote team. Join a mission-driven company based in Sweden with a fully remote work setup and opportunities for professional growth as IT systems

Qualifications

• Minimum 2 years of experience in IT support or helpdesk.
• Bachelor's degree in computer science, IT, or related field preferred.
• Strong knowledge of Windows and macOS environments and hardware troubleshooting.
• Experience with Microsoft 365 administration and support.
• Experience with Jira, ServiceNow, and Zendesk ticketing systems.
• Excellent English communication (written and verbal).
• Able to work independently in a remote, international team.
• Preferred: MDM, Active Directory, IT security best practices.

Responsibilities

• Provide first-level IT support for hardware, software, and system-related issues.
• Serve as the primary point of contact for IT support requests via ticketing tools, email, or chat.
• Troubleshoot issues related to laptops, desktops, printers, VPN, and peripherals; install, configure, and maintain operating systems and business applications.
• Manage user accounts, permissions, and access (onboarding & off-boarding).
• Diagnose and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Escalate complex issues to 2nd/3rd level support when required.
• Maintain accurate documentation of issues, resolutions, and IT processes; support IT asset management and inventory tracking.

Skills

Windows

macOS

English communication

Independent work

Education

Bachelor's degree in CS/IT

Tools

Jira

ServiceNow

Zendesk

Microsoft 365 administration

Job description

About DigitalTolk

DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don’t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers.

Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need.

Our companypurposeis to use technology to make the world a better place. And we’re currently hiring developers to join us on this journey!

We are a company based in Sweden with developers in all parts of the planet!

About the Role:We are looking for a reliable and proactive IT Support Specialist to provide 1st level technical support to both onsite and remote employees. The ideal candidate will have hands‑on experience in troubleshooting hardware and software issues, MDM and software deployments and be comfortable working independently in a remote setup.

Key Responsibilities

• Provide first-level technical support for hardware, software, and system-related issues

• Act as the primary point of contact for IT support requests via ticketing tools, email, or chat

• Troubleshoot issues related to laptops, desktops, printers, VPN, and peripherals Install, configure, and maintain operating systems and business applications

• Manage user accounts, permissions, and access (onboarding & off-boarding)

• Diagnose and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

• Escalate complex issues to 2nd/3rd level support when required

• Maintain accurate documentation of issues, resolutions, and IT processes Support IT asset management and inventory tracking

Requirements

• Minimum 2 years of experience in IT support / Helpdesk roles

• Bachelor's degree in computer science, IT, or related field (preferred)

• Strong knowledge of Windows/macOS environments and hardware troubleshooting

• Experience with Microsoft 365 administration and support Familiarity with VPN, remote desktop tools, and basic networking concepts

• Experience using ticketing systems (e.g., Jira, ServiceNow, Zendesk)

• Strong communication skills in English (written and verbal)

• Ability to work independently and manage multiple support requests

• Comfortable working in remote and international team environments

  Preferred: Experience with MDM and software deployments Basic experience with Active Directory Understanding of IT security best practices

• Familiarity with VPN, remote desktop tools, and basic networking concepts

• Experience using ticketing systems (e.g., Jira, ServiceNow, Zendesk)

• Strong communication skills in English (written and verbal)

• Ability to work independently and manage multiple support requests

• Comfortable working in remote and international team environments

Preferred:

• Basic experience with Active Directory

• Understanding of IT security best practices

What We Offer

• Opportunity to work with a global team

• Professional growth and exposure to modern IT systems

• Fully remote work environment